Senior Customer Supply Chain Consultant (Location: Nairobi)

Functional Area: Mobility Aftermarket.

Corporate success at Bosch is determined by innovation capability and an edge in know-how. Accept with us the challenge of new tasks by your willingness to permanently learn something new.

Robert Bosch East Africa is a growing business in the Bosch Group located in Nairobi, Kenya. We operate in the business divisions Mobility Aftermarket, Power Tools and Home Comfort.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives.

Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.

Join in and feel the difference.

Your responsibilities:

• Primary customer contact for Order Intake and follow up
• Interface between customer & logistics service providers (including warehouse & transport arrangements & communication
• Orders on Hand management, including back order follow up, monitoring & feedback
• Support to the Sales and Accounting Teams for Accounts Receivables related to RFC & POD processing & submissions
• Handle and respond to all customer requests.
• Support business with Automation projects related to customer data processing (order placement, order amendment etc)
• Coordination & monitoring of reverse logistics processes including processing of customer RFCs and Claims
• Customer 3rd Party Business coordination including processing & monitoring of battery & direct orders
• Facilitating export customer documentation & transportation processes
• Drive Business Operational Initiatives with O2C environment.
• Handling very low-level technical enquiries on parts availability.
• Support sales and marketing in promotional activity.
• Mentors junior staff within the department.
• Takes on additional responsibility for soft leadership topics.
• Drives key KPIs and projects.
• Is a key interface with other departments.

Education:

• Degree in supply chain / logistics or related field.
• Intermediate level MS Excel
• Vast exposure and drive for digitization.
• Customs and Foreign trade exposure.
• Logistical background.

Experience and knowledge:

• Computer literate, experienced in MS Office
• SAP knowledge experience is essential
• Good understanding of the supply chain processes
• Automotive parts sales experience an advantage
• Bosch Automotive product knowledge an advantage
• Strong team player.
• Mentor to others.

Your personal characteristics and skills:

• Solutions driven.
• Strong Customer Service focus.
• Fluent in English (speak, read and write)
• Able to handle pressure – sense of urgency
• Good communication skills – telephone and e-mail
• Pleasant nature, reliable and able to mix with external parties
• Analytical and detail oriented.
• Demonstrate Leadership ability.

Major Challenges:

• Dealing with harsh feedback from external parties.
• Managing stakeholder expectations internally.
• Balancing long lead time operational delivery with within the call centre environment.
• Managing tight delivery deadlines.
• Project management.
• Soft leadership topics.
• Understanding West African & Central African trade and logistical markets as it relates to Customer behaviour and logistical requirements.