We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.

First thing’s first, we’re flying the flag for a more responsible age of heating in the UK, looking after both people and the planet. The world needs more green technologies and we’re right in the thick of it, with our brand-new heat pumps and hybrid heating systems.

But it’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.

And as an organisation of more than 1,800 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.

If that sounds like something you’d like to be a part of, we’d love to meet you.

Come and work #LikeABosch at Worcester Bosch.

Join us for your placement year in summer 2024! Our internships are designed to give you an insight into what it's like to work for a world-renowned brand with a culture of support and community.

The Customer Services Intern is an exciting role for the opportunity to help shape change within our After Sales Department.

We are the first point of call for many customers into the business and strive to deliver a great Customer Experience as the market leaders in the heating and hot water industry.

You will be primarily responsible for:

• The internal Knowledge Base
• Supporting the Training Team
• Able to be a great communicator between advisors and management
• Fulfilling the role of Customer Service Advisor as and when required
• The ability to help shape change and ensure that the department is evolving at a fast pace to keep up with external and internal demands
• Work independently but also as a valued team member

Please note that to be eligible for this role, you must be an undergraduate student seeking a placement year as part of your degree - if you do not meet these criteria please consider applying for other positions.

Our ideal candidate should:

• Have a Maths/English GCSE pass or equivalent pass
• Good communication skills

The following skills and attributes would be a bonus but aren't essential to the role:

• Ability to drive customer service as a profession

Expected Start Date: July 2024

Working Hours: 39 hours a week; Monday – Thursday 08.00 - 17.00 and Fridays 08.00 - 16.00 with a 1-hour unpaid lunchbreak.

This 1-year internship comes with the following benefits:

• 20 days annual leave per year plus bank holidays
• Hybrid working options available
• Access to the Perkbox Benefits platform
• Discounts on products from across the Bosch Group
• Enhanced pension contributions
• Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
• Volunteering days
• Policy to support growing families
• Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme
• And more!

Deadline for Applications: Friday 3 May, 2024 - please note, we reserve the right to close this vacancy at any time, so we encourage candidates to submit their applications as soon as possible.

Right To Work: please ensure you have a valid Right To Work in the UK status for the entirety of the placement year upon submitting an application.