• Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.

More information at www.boschservicesolutions.com

Position Summary

The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.

General Job Responsibilities

• Provide excellent customer service over the phone to vehicle owners according to customer package.
• Provide support over the phone to the Police when a vehicle is reported stolen, following the stablished protocols.
• Provide support to clients in topics related to: Connected Drive such as remote unlock, purchase of apps for the vehicle, set up and connect the mobile phone to the car app, set up the customer account.  
• Provide support to clients in topics related to: Roadside Assistance such as flat tires, battery issues, out of fuel, cars overheating, coordinate tow cars and pick up service, etc.
• Exhibit high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc.
• Perform other functions related to the position.

• English and Portuguese advanced/B2+ or C1
• Minimum of High School Diploma.
• 0-2 years of experience working in a call center environment.
• Excellent communication skills, both verbal and written.
• Proficient in Microsoft Office and web based applications.
• Customer service oriented.
• Strong interpersonal skills.
• Team work oriented.
• Multitask.
• Demonstrate situation specific empathy.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment with daily work processing deadlines.
• Ability to work effectively without supervision.
• Strong in leadership, empathy, communication, and team orientation.

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