At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Pimary Functions

• Executes day to day operations such as material maintenance and ensures that the materials are maintained, and the prices are set in accordance with the current processes.
• Ensures the relevant information has been provided and validated prior to execution of requests including any approvals and provide relevant requirements and/or documents to carry out the audit on master data related transactions.
• Ensures all processes are followed and all incidents are reported accordingly.
• Responds to client's questions and inquiries regarding requests and processing, participate in process improvement meetings.
• Evaluation of QA for MME Team
• Key point-of-contact for calibration of QA for MME process
• Serves as local CIP Officer

Key Roles

1. Daily Operations

• Email Handling
• Index validation and Picking Analysis (KP1 and PowerBI)
• Block/Unblocking of part numbers. (PCD IPT)
• Provide Quotation to customer in support of Diesel rPS (Quote Tool, IPT)
• Submit pricelist for quoted part numbers in support of Diesel rPS (IPT)
• Monitoring MME Transactions, following up > 3 days TAT (MME Picking File)
• Stand as backup for anu support for FTE deficit.
• Price discrepancy checking and analysis for escalation or any issues.

2. Weekly/ Monthly Tasks

• Weekly Process Manager for Diesel
• SMS MME Monthly QA
• SMS MME Quarter Utilization Report

3. Trainings

• Assists process training for new hires
• Assists OPM, TL, in preparing and updating training materials of all processed and projects.
• Adhoc Tasks assigned by management

• 1 year of back office plus customer service associate experience
• Bachelors Degree in Automotive, Management, Mathematics or any related courses
• Special knowledge and expertise about end-to-end Master Data process, Detective controls, AV Monitor, Process Manager
• Good working knowledge of all MS office products, and an aptitude for picking up various system or tools
• Outstanding AA MME process and product knowledge and customer service orientation
• Strong drive to help colleagues improve their process related skill set.
• Excellent written, verbal, analytical and communication skills
• Ability to build and promote a positive work culture.
• Demonstrated ability with the design and application of innovative ideas, developing creative solutions and motivating a team to share knowledge and complete tasks on time
• Present a positive attitude and provide and accept good constructive feedback and support; coaching experience
• Team Player, able to sit well with the team and customers
• Client oriented
• Amenable to work on a hybrid set up (3x RTO)

Kindly attach your updated resume in your application. Only shortlisted candidates will be contacted via email.