About Bosch: Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

The Mobility Aftermarket division (MA) in Serbia offers a broad range of services towards MA headquarter in Karlsruhe from areas of product marketing, quality management, trade marketing, purchasing and engineering. MA organization in Belgrade is unique on a global level due to being the only organization outside the central headquarter which performs the same headquarter processes.

We offer you the opportunity to work in a very global and agile team within a future oriented division of Bosch.

Interested? Get ready to work #LikeABosch!

Our team is happy to welcome you. Here is what you will be doing if you choose to join the team:
► You will manage and support cross-functional process improvements to support customer delivery performance, including support in idea generation, action tracking, data consolidation/ preparation, and support for management reporting
► You will support customer supply chain service analyst in standard requests for their customers
► You will develop executive level reporting related to performance, disputing trends and customer complaints
► You will be responsible for supporting post-sales processes to be executed correctly and in a timely manner, including the processing of Credits, Debits, Returns, and Complaints including sales, all customer supply chain departments, Bosch warehouse & external service providers for the respective 'Key Accounts' in the scope of responsibility
► Main goal of the Analyst is to analyze customer claims or deductions, investigate with support from cross functional team & provide resolution to the customer in a timely manner.
► You will be responsible for reducing penalties - not only execute disputes diligently and in a timely manner, but also provide ideas for improving the dispute & supply chain process in order to reduce customer claims/deductions
► You will be responsible for capturing and documentation standard claims and deductions (i.e. tickets, alerts, or system generated claims) and provide reporting with respect to claims resolution, disputing process and success rate (how many disputes filed, claims resolved, how much gained from disputing)
► You will be responsible for reviewing standard deductions, assess and determine method to dispute claim and execute as many disputes as possible
► You will create and maintain standardized reports, develop processes for use of standardized reports and train end users (i.e. customer order behavior, customer-specific cockpit charts)

You would be a perfect match to our team if:
► You have a bachelor's degree in Business Administration or similar
► You have experience in customer service and/or logistics
► You have experience in SAP (preferably SD, BI)
► You are proficient in Excel
► You are customer oriented and have strong communication and analytical skills
► You have excellent knowledge of English language, both written and spoken
► You have strong critical thinking and problem solving skills
► You have ability to clearly define problems, collect data, establish facts and draw valid conclusions

#LikeABosch Benefits:

Your work-life balance is valuable to us, so we offer you:

• 22 - 27 days of annual leave, because work-life balance is essential to us;
• Flexible working hours;
• If you want to work from somewhere else, feel free, our Hybrid program helps you do that;
• Up to 3 days off for private purposes.

Your health and well-being is important to us, so we have you covered:

• Medical subscription for annual health check ups
• Paid private health insurance
• Mental health and well-being initiatives

We believe in a Life-Long Learning approach, so you can take advantage of:

• Technical and soft skills training;
• Mentorship program and development plan
• English and German language courses;
• Local and Global career development programs;
• Opportunity to attend conferences.

You will be part of a product company. You will contribute to developing end-to-end products that are delivered to Global OEMs.

On top of these, we are offering:

• Canteen (when working in office) with lunch discounts;
• Annual bonus;
• Referral bonus.

Ready to work #LikeABosch?

If you are ready to work #LikeABosch, please fill in the contact form and submit your CV (PDF format) in English language. If you have any questions, you can contact us us electronically.