博世电动工具是全球领先的电动工具，电动工具附件和测量工具的供应商之一，旗下拥有博世，琢美, Freud, Diablo等知名品牌，全球约20,000员工.2023年博世电动工具实现了约56亿欧元销售额。

PT旗下Global tools(GT)事业部，OG (户外及园 林设备)事业部，Dremel (琢美)事业部，地区销售AA, BDO (数字业务部门)在上海均有核心部门设 置，员工来自超过16个不同的国家和地区，其工作文化以多元，包容，开放，成长著称，一直拥有“小 联合国”的呢称。

Global tools (GT)事业部在博世电动工具中负责全球全线(Pro&DIY)电动工具的研发和推 广，总部位于德国Leinfelden。而eMPP (entry Middle Price Point) 位于苏州，是隶属于GT事业部，特别针对新兴市场而成立的部门，旨在为广大专业电动工具使用者提供优质契合的电动工具产品和解决方案，赋能用户，和用户一起共创更美好的生活。

• Oversee the after-service operations of the power tools industry, ensuring efficient and effective service delivery to
customers.
• Manage a team of service technicians, providing guidance, training, and performance feedback to ensure highquality
service.
• Develop and implement service policies and procedures to streamline processes and enhance customer
satisfaction.
• Monitor and analyze service performance metrics, identifying areas for improvement and implementing corrective
actions.
• Coordinate with other departments, such as sales and marketing, to ensure seamless service delivery and
customer support.
• Handle customer escalations and complaints, resolving issues in a timely and satisfactory manner.
• Stay updated with industry trends and advancements, identifying opportunities for service improvement and
innovation.
• Collaborate with suppliers and vendors to ensure timely availability of spare parts and accessories.
• Conduct regular service audits and inspections to maintain service quality standards.
• Maintain accurate service records, including customer information, service history, and warranty claims.

• Bachelor's degree in Engineering, Business Administration, or a related field.
• Minimum of 5 years of experience in the power tools industry, with a focus on after-service management.
• Strong knowledge of power tools and their servicing requirements.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and
internal stakeholders.
• Detail-oriented and organized, with the ability to multitask and prioritize work effectively.
• Problem-solving and decision-making skills, with the ability to analyze data and make sound judgments.
• Proficiency in computer systems and software used in service management.
• Familiarity with quality management systems and processes.
• Strong customer service orientation, with a commitment to exceeding customer expectations.
• Willingness to travel as required for customer visits and industry events.

该岗位内部推荐奖金为人民币 5,000元整（仅限博世内部员工申请），具体请参见《博世中国内部推荐政策》。

Internal Referral bonus of this vacancy: RMB 5,000 (Valid only for Bosch associates). For the detailed regulation, please refer to Bosch China Internal Referral Policy.