Customer Solutions Specialist

  • Full-time
  • Legal Entity: Robert Bosch Middle East FZE

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology with us, you will have the chance to improve quality of life all across the globe.

Welcome to Bosch.

Job Description

We make machines speak! Find out how by becoming one of our team members in Bosch's Home of Intrapreneurs. "Digital Twin - Integrated Asset Performance Management" is a corporate start-up that is going global and faces hug business potential which now needs to be realized. Therefore, we need you as contributors, shapers & fellow team members in a multi-cultural, innovative and ambitious environment. Together we will take human and machine intelligence to a next level of human-machine collaboration based on learning algorithms & real-world challenges with large industrial machinery.
In the customer solution group (CSG) you will be responsible for the following tasks and topics:

  • You build solution construct and develop the approach for entire Digital Twin - Integrated Asset Performance Management (IAPM) offering for energy and industrial infrastructure.
  • You are responsible for planning assessment of assets at site, on-site technical discussions, holding conversation with different stakeholder & technical content creation for the proposal build.
  • You create high-level solution map, statement of work, scoping, assumptions, deliverables, and risks that can be translated into a Digital Twin - IAPM solution offering, beginning with on-site data collection and ending with the generation of actionable insights by harmonizing multiple engineering streams on a single platter.
  • You create solution for industrial machines to enlighten customers on how data, AI, ML, simulations and first principles would work for them to towards "Reliability Centric Maintenance" & "Total Productive Maintenance" to achieve desired business outcome.
  • You enable the sales team with your expert insights during opportunity assessment and capture application or domain-specific requirements, possible solution deployment approaches & create the definition for customer success.
  • Utilize your domain and technical expertise to understand client business objectives and translate them to Digital Twin - IAPM product features and capabilities & provide transfer learning to the Solution Ecosystem (SES) group.
  • Drive innovation along with SE to build solution for industry-leading applications to head toward prescriptive maintenance strategy via Digital Twin - IAPM
  • You will define and provide consistent feedback on bringing in the technology and product upgrades to the SES group.
  • Participate in various technical forums (Internal and External), de-mystifying the capabilities of


  • Education: You have a successfully completed degree in Mathematics, Electrical, Electronics or Mechanical fields.
  • Experience: You have at least 10 years of professional experience in various roles related to research, product development, Industry 4.0, Industrial asset reliability, signal processing & sensorization, industrial processes &automation, exposure to cloud (Azure & AWS) and managing high performance teams.
  • Know-how: You have a concrete understanding of Industrial IoT construct with Hands-on exposure to software packages like OPC-UA, Ansys, OSI Soft, PI Historian, Asset optimization packages, SAP PdMS (PAI) and other Digital Asset Performance packages. Practical knowledge on working with analog signals, DAQ, enterprise asset management packages & engineering drawings is highly desired.
  • Enthusiasm: You have a pioneering spirit and enjoy working in an interdisciplinary team with a high degree of personal responsibility and creative freedom.
  • Personality: You have a high sense of responsibility, are reliable and a team player. You have an entrepreneurial mindset with a hands-on mentality.
  • Work practice: You have an analytical mindset combined with a pragmatic, results-oriented approach.
  • Language: You have very good hold on English (written and spoken).
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