French Customer Service Agent (Home Office)
- Legal Entity: Bosch Service Solutions, S.A.U.
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 10,000 associates at 36 locations support national and international customers in around 40 languages, primarily from the automotive, logistics and pharmaceutical sectors as well as information and communication technology.
As part of this true Global organization, Bosch Service Solutions in Barcelona is now leading more than 500 solutions experts, speaking more than 24 languages.
If you are fluent in French, passionate about helping others, and on the lookout for a rewarding full time opportunity, we have the perfect job for you! Our team is currently seeking dedicated individuals who possess excellent communication skills in French and are eager to assist customers. If you enjoy making a difference and thrive in a customer-centric environment, we invite you to explore the exciting positions available within our team.
In this role, you will be working for a service for leased vehicles. Some of your main functions will be:
1) Lease Inquiries: Customers may have questions about the terms and conditions of their lease agreements, including payment schedules, contract details, and end-of-lease options.
2) Vehicle Maintenance and Repairs: Customers might contact customer service to report issues with their leased vehicles, request maintenance services, or inquire about the procedures for repairs.
3) Billing and Payments: Inquiries related to billing, invoices, and payment processes are common reasons for customers to contact customer service.
4) End-of-Lease Options: Customers approaching the end of their lease may seek guidance on options such as lease extensions, vehicle returns, or potential upgrades to a new lease.
5) Special Requests or Modifications: Customers may have special requests or need to make modifications to their lease agreements, and customer service can help facilitate these changes.
6)Complaints and Issue Resolution: If customers encounter problems or have complaints, they may contact customer service to seek resolution and assistance in addressing their concerns.
-Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner. Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction.
- Fluency in French (C2 level). Multiple language capability is desirable.
- Candidates must hold a valid EU working permit and a spanish NIE number.
- Candidates must be based in Spain.
What we offer:
- International Networking: Be a part of our international network and benefit from the diverse opportunities offered by a global employer, including training and internal growth prospects..
- Flexible Work Arrangements: Work from home (Teletrabajo) is available for employees based in Spain, in accordance with BOSCH's work-from-home policy.
- Psychological Support: Access free and confidential psychological support through a helpline staffed by professionals.
- Referral Program: Refer a friend, and if they successfully pass our recruitment process, you will be rewarded with cash incentives ranging from €250 to €500 (terms and conditions apply).
- Internal Growth Opportunities: Explore internal promotion prospects and enhance your career development within our international network.
- Generous Paid Time Off: Benefit from up to 32 days of paid holidays per year.
- Inspiring Office Environment: If you choose to work from our central Barcelona offices, experience a stimulating workspace in a Smart Building. Enjoy breathtaking views, open spaces, communal areas (kitchenette), bike parking, and complimentary fruit on designated days.
- Provided Work Equipment: All necessary it work equipment, will be provided to ensure you have everything you need to excel in your role.
- Permanent contract.
- Work from Home policy.
- 17.923,93€ Gross per year in 2023 and 18.461€ gross per year for 2024.
At BOSCH, we are committed to fostering a diverse and inclusive workplace environment. We firmly believe that diversity in our workforce enriches our creativity, innovation, and overall success as a company.
We ensure that all candidates, regardless of their background, are given equal opportunities and are treated with utmost respect and fairness throughout the evaluation process. We are dedicated to creating an inclusive hiring process where every individual is evaluated based on their merit, and we welcome candidates from diverse backgrounds to apply and join our international and inclusive team.