German Market | Front & Backoffice Agent

  • Full-time
  • Legal Entity: Bosch Security Systems

Company Description

Welcome to Bosch

Cars drive autonomously, machines speak to each other, and houses become smarter. At Bosch, we turn these visions into reality to improve the quality of life for people all over the world. Start something big and become a part of forward thinkers where you can create something remarkable: Invented for life.

With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe. The diversity, commitment and know-how of the team are the key success factors of this organization.

Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers. Our teams find fast and efficient solutions for thousands of people on a daily basis – from claim management to life-saving emergency calls, among other services. Define the standards and become a pioneer together with around 9000 associates worldwide.

Job Description

- You are the first point of contact for customers and responsible for handling incoming inquiries.

- Answering a wide range of general and specific service and technical questions is part of your duties, as well as advising customers on the existing product portfolio. This includes, for example, providing information on technical recalls, available wheel/tire combinations, and vehicle model availability.

- You identify customer inquiries and forward them to the relevant specialist team in customer service. By correctly assigning the inquiry and forwarding it to the right department, you ensure that customers receive a technically correct answer in a timely manner.


- German Language (C1 level) Mandatory;

- English (at least B1 level, written communication);

- Strong communication skills, commitment and customer and solutions-oriented;

- Flexible to work two saturdays a month

Additional Information

What we offer you:

Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.

Success stories don´t just happen. They are made...

Make it happen! We are looking forward to your application!

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