Quality Claim Specialist

  • Full-time
  • Legal Entity: Robert Bosch d.o.o.

Company Description

About Bosch: Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life across the globe. Welcome to Bosch.

The Automotive Aftermarket division (AA) in Serbia offers a broad range of services towards AA headquarter in Karlsruhe from areas of product marketing, quality management, trade marketing, purchasing and engineering. AA organization in Belgrade is unique on a global level due to being the only organization outside the central headquarter which performs the same headquarter processes.

Interested? Get ready to work #LikeABosch!

Job Description

► You will be responsible to process and analyze internal and external quality concerns (e.g. field claims, 0-mileage, inbound claims…) within the automotive industry of after sales business (OES and IAM)
► Your daily task will be to propose and carry out adequate containment measures (rework, delivery stoppage, stock clearance…) agreed with the operating departments and monitor implementation
► Your task will be to support 8D teams in creation of 8D report in accordance to Bosch guidelines and to document them within the SAP-System (8D steps)
► You will generate appropriate inbound and sorting checking instructions
► Your task will be analysis of non-conformities within product area in your responsibility and definition and monitoring of improvements by using Problem Solving approach
► You will be involved in customer concessions processing
► You will daily communicate with international and cross-functional teams in order to process all the tasks above


► Graduated (bachelor / master of engineering or similar
► At least 2 years of plant quality experience
► Good knowledge of quality processes, tools and methods
► Fluent in English, both written and spoken
► Knowledge of MS office, with focus on Excel and Power BI
► SAP Knowledge is considered an advantage
►Methodical and analytical capabilities

Additional Information

#LikeABosch Benefits:

Your work-life balance is valuable to us, so we offer you:

  • 22 - 27 days of annual leave, because work-life balance is essential to us  
  • Flexible working hours
  • Our Hybrid Home Office program gives you remote working experience from anywhere, as long as it is in borders of Rebublic of Serbia
  • Up to 3 days off for private purposes

Your health and well-being is important to us, so we have you covered:

  • Medical subscription for annual health check ups
  • Paid private health insurance
  • Mental health and well-being initiatives

We believe in a Life-Long Learning approach, so you can take advantage of:

  • Technical and soft skills trainings
  • English and German language courses
  • Access to e-learning platforms
  • Local and Global career development programs
  • Opportunity to attend events

You will be part of a product company. You will contribute to developing end-to-end products that are delivered to global internal/external customers and users.

On top of these, we are offering:

  • Canteen (when working in office) with lunch discounts
  • Annual bonus
  • Referral bonus

If you are ready to work #LikeABosch, please fill in the contact form and submit your CV (PDF format) in English language.

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