ServiceNow Technical Expert
- Legal Entity: Bosch Global Software Technologies Private Limited
Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch
The ServiceNow expert determines the best technical solutions and support to satisfy ESM(Enterprise service management) functional and business requirements. This position is responsible for
• Activation and configuration of ServiceNow applications to meet business needs
• Development of workflows and scripts to personalize existing ServiceNow applications
• Working closely with customers to research, design, develop and deliver innovative solutions to improve their business processes
• Coach business users to create their own Services from inception to completion in order to automate and improve processes
• Assisting in the identification of best practices for development of new and existing ServiceNow applications
• Troubleshoot and resolve issues related to software applications, systems integration, and multiple platforms
4+ years experience with ServiceNow Certified ServiceNow Administrator.
• 4+ years experience with development of ServiceNow Workflows, client and server-side scripting
• 2+ years experience with ServiceNow modules to include Customer Service Management, HR Service Delivery, IT Financial Management etc.
• Deep Knowledge of HTTP, REST, and API design best practices