At Bosch, we care; for you, our business, and our environment.

Let’s turn visions into reality. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch-teams around the world. Their creativity is the key to innovation through connected living, mobility or industry. Our responsibility goes far beyond ‘business’. We’re independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Di cosa ti occuperai?

Responsabilità dell’Help Desk Secondo Livello WSMS

• Risolvere i problemi relativi alla configurazione della soluzione gestionale WSMS a livello di tenant.
• Supportare il team Help Desk L1 su problematiche complesse.
• Creare, inoltrare e gestire il ticket al supporto L3.
• Consulenza specialistica sulla soluzione gestionale WSMS
• Mantenere le FAQ e la documentazione relativa al supporto
• Coordinare le attività con i provider locali relativamente alle interfacce.
• Collaborare e supportare il Bosch Product Specialist WSMS.

Cosa ti contraddistingue?

Requisiti necessari:

• Madrelingua italiano
• Comprovata esperienza di almeno 5 anni con soluzioni gestionali ERP e Microsoft Dynamics NAV
• Esperienza con processi di officina auto.
• Forte orientamento al Cliente
• Capacità di problem-solving e di creazione di documentazione
• Buona conoscenza inglese (scritto e parlato)

Bosch is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin or ancestry, age, disability or any other protected class.