Security System Engineer with English
- Legal Entity: Bosch Service Solutions S.R.L.
Bosch Service Solutions is part of Bosch Group and a leading global supplier of Business Process Outsourcing for complex business processes and services in the areas of Mobility, Monitoring, Customer Experience, Business Services and Global Services. Starting with 2007, the site in Timisoara delivers a comprehensive full service to Bosch Group and external clients.
Business Services in Timisoara
We have expertise in areas such as Technical and IT, Customer Care, Production Support and other services.
Our technical support finds fast and efficient solutions in response to requests concerning our technology and products – for customers as well as for their technical partners and associates.
Global Services in Timisoara
We support Bosch Group in areas such as Finance, Accounting, Controlling and Purchasing.
Our Finance & Accounting specialists find efficient solutions to ensure the smooth running of all finance and accounting processes.
Controlling Shared Service portfolio includes a broad range of services such as cost center controlling, budgeting and forecasting, controlling of internal and external charging, monthly business reporting, and sales analysis.
Commercial Customer Support is performing activities related with commercial and logistics topics for automotive customers. The main activities include: tracking and monitoring of sales targets, supporting collection and dispute management, maintenance of customer specific logistics and sales elements.
In addition, our Purchasing Business Operations specialists in Timisoara offer a wide range of services: process a purchase requisition to purchase order, including parts-on-stock, process invoice clearing, negotiate Bosch suppliers’ offers, manage suppliers’ changes, onboard and maintain globally Bosch suppliers’ e-Catalogues, offer global support for tenders and general back-office support for our clients for any indirect purchasing activity.
Strategic Purchasing Category Management department is developing in Timisoara. The team drives strategic supplier management and contract negotiations for all indirect demands on Eastern Europe and DACH (Germany, Austria, Switzerland) level within the Bosch Group through the active presence of our strategic buyers’ team specialized on different commodities.
Technical Security Systems Engineer Wanted!
We are looking for an experienced engineer with experience in electrical installation, a range of enterprise-level access control, CCTV camera surveillance and recording systems.
The role will involve offering support via both phone and email for a range of analogue and IP video systems, equipment and recording systems. Training will be provided in-house for 2 months.
Candidates should ideally have experience with at least one of the following systems: CCTV, Access Control, Intruder Alarms, IP video systems and equipment, Intrusion detection systems and equipment, Network based systems.
- Follow incident management procedures;
- Log or document all customer requests/incidents/ inquires (via all communication channels);
- Identify and log correctly the customer contact details;
- When needed, create & escalate ticket to 2nd level;
- Performs and documents remote support sessions following the procedure;
- Troubleshoot & diagnose all issues;
- End to end ticket tracking and follow up;
- Share knowledge and offer support to other colleagues;
- Train colleagues after participating to trainings perform by 2nd level/BU’s outside our location;
- Back-up for other colleagues when needed;
- Set up and maintain laboratory equipment;
- Contribute to knowledge base articles if needed;
- Escalate existing/potential complaints to TL’s or OPM;
- If needed, assists the customer in collecting the required system data and logs;
- Is aware of the project KPI’s and contributes in fulfilling them;
- Respects all procedures and internal regulations;
- Maintains quality service by following organization standards;
- Responsible for reading, understanding and applying the procedure from area of responsibility and also interdepartmental procedure subscribed in SOCOS;
- Any other tasks related to area of responsibility requested by direct superior.
- Solid knowledge (oral and written) of English language;
- Networking knowledge or similar experience is a +;
- Fast understanding of technical problems;
- High level of customer and service orientation, communication and organizational skills;
- Strong awareness of quality, reliability and responsibility;
- Good command of MS Office package;
- Analytical thinking;
- Positive attitude;
- Autonomous and proactive behavior;
- The ability to remain calm under pressure or in case of conflict management;
- Customer care oriented;
- Understanding and respecting work instructions;
- Technical background and inclination towards technical solutions is a plus;
- General understanding of the functionalities behind an IoT infrastructure is a plus.
- Flexible benefits - On top of your salary, we offer you 2700 Ron / year, via your benefits account, which can be used according to your preferences;
- The 13-th salary - Your contribution to Bosch is valuable. Celebrate a successful year with the 13th salary, just in time for the winter holidays;
- Meal tickets - A balanced diet includes at Least one hot meal per day, therefore we offer you meal tickets with a value of 25 Ron;
- Flex-time possibility - We care about your personal schedule, therefore we try to offer you flexible working hours, according to personal and business needs. Please discuss with your team Leader;
- Home office - We want you to work however fits you best. We offer the standard possibility to work from home 50%-100% of the time. This percentage could be higher or Lower according to personal and business needs. Talk to your team Leader for detailed information.
- Medical subscription - We know how important health is, so you get a medical subscription through the Regina Maria network, paid by the company;
- Relocation package - If you’re being recruited from more than 50 km, we provide a standard relocation package of 500 Euro (conditions apply). This is a one time fee, paid together with your first salary.
- Referral bonuses - We build our teams on trust, so we encourage you to refer new candidates to us through our program: Recommend Bosch. For certain positions we will honor you with an attractive bonus;
- Language courses - A new language is a key to a new world, so we invite you to learn languages in your free time, and get a discount of up to 1200 RON/ year (e.g.: two modules of 600 RON each). Please note that the discount is based on the certification that you have passed the specific module.
- Professional development - Great opportunities to develop yourself within the company;
- Life events celebration - Your family is growing while working at Bosch? We congratulate your newborn with a 1000 Euro bonus;
- Celebrate together - We Like to give presents to our Loved ones, therefore we offer you 150 Ron for Christmas and for Easter. Your minor children will enjoy this benefit too, as they will also receive 150 Ron;
- Unforeseen situations - In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis);
- Growing number of vacation days - Work-life balance is essential for us, therefore we offer you 1 more day of vacation for every 2 years you spend in Bosch. We start with 25 days.
- Sport benefits - Being active helps you in your personal and professional Life, so we encourage you to stay in shape by using the 7Card and the discount from Smartfit Studio; See also: flexible benefits;
- Internal communities - You are welcome to become an active member of our internal communities: Trainers Community, Wellbeing Community, Quality Ambassadors, Project Management Ambassadors, IT Community and many others;
- Discounts to our partners - We have a strong network in our community so that we can offer you discounts to various business such as ISHO and others;
- Trainings and certifications -We believe in a Life-Long Learning approach, so we invite you to take part in technical and soft skills trainings;
- Professional Development - Great opportunities to develop yourself within the company.
- Team-buildings - We organize yearly team-building activities for your department, so you get to know each other and build trust among your peers;
- International Assignments - You have the possibility to work on international projects with and in other Bosch Locations, as we have offices in more than 60 countries worldwide;
- Diversity and multicultural mindset - More than 10 different nations are represented and several Languages are spoken by our colleagues. Diversity Day is a special day dedicated to sharing our diverse cultural experiences;
- Bookster- the road to self improvement is paved by books. Borrow the books that interest you and your family through the Library that comes to your office.