Customer Service Associate

  • Full-time
  • Legal Entity: Bosch Service Solutions

Company Description

Do you want to influence the future of service and shape customer experience for some of the world’s leading brands?  Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 26 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.


Job Description

  • The handling of inbound calls (order and technical).
  • Providing professional accomplished communication to a wide range of customers.
  • Advising on price and availability of parts.
  • Order progressing.


  • Excellent customer service experience.
  • Confident, professional telephone manner.
  • Attention to detail.
  • Excellent communication skills.
  • Data entry experience.
  • Basic understanding of IT skills.
  • Basic understanding of technical skills.
  • Working with SAP is an advantage however is not essential.
  • Monday - Friday
  • Hours between 08:30 – 17:00 (37.5 hours)

Additional Information

Operational Hours

Shift pattern Monday – Friday 08.30 - 16.30 OR 09.00 - 17.00


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