Welcome to Bosch

Cars drive autonomously, machines speak to each other, and houses become smarter. At Bosch, we turn these visions into reality to improve the quality of life for people all over the world. Start something big and become a part of forward thinkers where you can create something remarkable: Invented for life.

With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe. The diversity, commitment and know-how of the team are the key success factors of this organization.

Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers. Our teams find fast and efficient solutions for thousands of people on a daily basis – from claim management to life-saving emergency calls, among other services. Define the standards and become a pioneer together with around 9000 associates worldwide.

Your responsibilities:

• Respond to all calls, emails, and common requests for technical 1st level support
• Analyse technical problems (root cause analysis) and provide technical assistance to 
customers via phone, email or chat making use of remote access tools.
• Follow defined work instructions and escalation processes for all possible types of incidents.
• Track all incidents in our internal incident management system.
• Maintain communication with other Bosch sites, departments, and colleagues who are
engaged into the support processes.
• Input for FAQ and knowledge database.
• Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
• Willingness to work in the office and/or remote according to business needs.

Your profile:

• Education/experience in electromechanics and advanced knowledge in hardware and software support topics.
• Experience and know-how: Minimum 1-3 years of experience in the resolution of technical 
problems (by phone and/or from field). Knowledge of cars in general and especially of 
workshop equipment are a plus.
• Czech oral and written communication skills level C1 (minimum) required
and English oral and written communication skills level B2 (minimum) required. 
• A team player who is 100% service and solutions focused.
• Methodical troubleshooting skills.
• Customer orientation, professional communication, able to work well in 
difficult situations.

What we offer you:

Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.

Success stories don´t just happen. They are made...

Make it happen! We are looking forward to your application!