Technical Team Leader

  • Full-time
  • Legal Entity: Bosch Service Solutions Inc.

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid; we grow together, we enjoy our work, and we inspire each other. Join and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Communication Center has evolved over the past few decades into a successful international provider of Business Process Outsourcing services

By steadily expanding our areas of expertise, we have transformed ourselves into a leading solution provider across a wide range of different industries. That’s why we decided to change our name to Bosch Service Solutions as of September 1, 2014.

We also see this change in name as expressing a promise to our customers that we will constantly strive to exceed their expectations with our innovative, comprehensive service solutions.

Job Description

Your contribution to something big:

•    Responsible for Mobility Service Platforms availability
•    Serves as single point of contact between Operations, IT, and Project Managers
•    Coordinates and responds to critical incidents
•    Manages a global team of Mobility Service Engineers
•    Oversees and manages workload of team members
•    Share domain and technical expertise, provide technical mentorship, and cross-training of team members
•    Responsible for the documentation of existing services and process improvements
•    Provides Service Level reports to clients
•    Plans and coordinates IT changes

Qualifications

What distinguishes you:

•    Graduate of BS Computer Science, Business Informatics or a similar field or comparable education with relevant professional experience (Master or Bachelor’s degree).
•    3+ Years managing IT team
•    5+ Years of experience working with IT telephony systems
•    2+ Years of experience working with Linux OS, such as Ubuntu and Oracle Linux
•    3+ years of previous experience in large organization with a multi-national and multi-cultural business base, ideally with some form of people management
•    Experience in ITIL process
•    Knowledge on Administration and Maintenance of Telephony Systems such as Avaya and Genesys
•    Practical experience and knowledge of virtual environments, networks, and servers
•    Experience in MS SQL/relational databases and SQL queries
•    Experience working with Windows and Linux OS in servers
•    Strong leadership and team-building skills
•    Experience in leading an IT team composed of multi-national and multi-cultural members that works on a 24/7 basis
•    Communication, coordination, and organizational skills
•    User-centered and exceptional Analytical Skills
•    Autonomous planning and steering of the team’s tasks and strategy
•    Willing to work in shifting schedule and working onsite

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted.

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