Customer Service Officer

  • Via Marcantonio Colonna, 35, 20149 Milano MI, Italia
  • Full-time
  • Legal Entity: Bosch Security Systems S.p.A.

Descrizione dell'azienda

At Bosch, we care; for you, our business, and our environment.

Let’s turn visions into reality. At Bosch, we shape the future by inventing  high-quality technologies and services that spark enthusiasm and enrich  people’s lives. Our areas of activity are every bit as diverse as our  outstanding Bosch-teams around the world. Their creativity is the key to  innovation through connected living, mobility or industry. Our responsibility goes far beyond ‘business’. We’re independent of stock  markets and bound to the purpose of the Robert Bosch Stiftung; our  success directly benefits society, the environment, and future  generations. Our promise to our associates is rock- solid: we grow  together, we enjoy our work, and we inspire each other. Join in and feel  the difference.

Descrizione del lavoro

What will you take care of?

You will join the Customer Service Office. 

Experience cooperation:

  • Timely and accurate order & quotation processing in SAP;
  • Providing customers with information related to price and availability, order status, products etc.;
  • Processing customer returns in SAP;
  • Customer claims/feedback management;
  • Managing open orders by extracting and analyzing SAP reports;
  • Monitoring order statuses and keeping customers informed on order execution status on daily basis;
  • Providing prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs;
  • Ensuring customer inquiries via telephone/email are dealt with promptly and within a minimum time-frame;
  • Raising requests for creating and updating SAP data (customer master data).

Take on responsibility:

  • Internally communicating with other departments to ensure that customers’ needs and claims are being supported promptly;
  • Ensuring customer is satisfied with provided service and offered support;
  • Active participation in continuous improvement processes and CIP activities;
  • Handling of local procedures for rack kitting, demo goods and free of charge in line with local tax requirements.


What distinguishes you?

Education: University degree or high-school diploma in Business Administration, Economics, International Business, Logistics or equivalent

Languages: Fluent Italian at native level and English B2 level (minimum language requirement in spoken and written)

    Experience and know-how:

    Minimum 3 Years of experience in Customer Service and Supply Chain.

    Work style:

    • Excellent level of customer-orientation & sense of urgency
    • Excellent level of adaptability and flexibility towards changing local market conditions (i.e. Italy product packaging and labelling requirements)
    • Attention-to-detail & result-orientation
    • Analytical thinking and Problem solving
    • Technical and business understanding of Security & Safety industry is a plus

    IT Knowledge:

    • Excellent knowledge of MS Office (Excel, Word and PowerPoint)
    • ERP/SAP experience will be a plus


    Ulteriori informazioni

    Bosch is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin or ancestry, age, disability or any other protected class.

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