At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

The Bosch unit in Ovar belongs to the Building Technologies division and is focused on bringing solutions to the market that are shaping the smart cities of the future. The company develops and produces innovative solutions for security and communication systems, fire alarms and electronic displays. With about 1300 employees, its success lies in the highly specialized and innovative team and technological know-how.

Cloud-based Services is a start-up like business line within Bosch Security Systems focusing
on new, Internet of Things-based Services. Innovative web-based applications bring the right
services as differentiating and exciting value-add functions to the key user groups – from
installers, integrators, security service providers to end-users of our high-tech devices and
solutions.

Bosch Security Systems GmbH is looking forward to your application!

In this role, you will contribute to the mission of delivering ingenious cloud services at scale. Whether building on the Remote Portal platform, working with our technical infrastructure team or highly advanced web-based applications for our key vertical customers and prospects, you help driving product development and act as part of cross-functional teams to define and deliver on the next phase of dynamic cloud services. You apply and further develop your expertise in this innovative engineering field to generate excitement by designing functions and interfaces, user paths and views together with the user-experience team and product responsible of the solution offerings.

Job Description:

• Take responsibility: You are part of a highly innovative development community, create and drive competence in technology to the next level. 
• Experience cooperation: You work with agile SCRUM development teams with internal and external designers, product managers and users to transfer functional needs into complex, technical solution space. You ensure by intelligent and smart design structures the scalability, quality and maintainability of the solutions created. Together with your team, your passion is to deliver premium customer value by superior functionality and user centric orientation translated into technical solutions.
• Help shape the future: You are inspired by the needs of our customers and translate these requirements into intelligent and superior high-tech software solutions.

Responsibilities

• (Service L2) customer contact for incident resolution and request fulfilment
• Working with external and internal customers to analyze, understand, and document the customer and field complaints, issues and requirements.
• Reproducing issues and finding root causes together with the technical experts.
• Driving the issues along the ticket workflow until resolution and closure with customer
• Continuously assessing improvement potential for process, methods and products
• Ensuring consistency and quality of documentation

• Personality: You enjoy the daily flexibility and challenge of customers facing issues with our provided solutions – and helping them. You are creative and willing to work in an international, agile team.
• Working Practice: Ensuring availability and quality of our digital services as key of customer orientation and satisfaction is your core motivation. While being creative and agile in assessing the customers issue, you also make sure the relevant information is documented and stored in a way to be used as feedback for the CIP of our services.
• Education: You have a diploma or bachelor's/master's degree in Computer Science, Electrical Engineering, Mathematics, Statistics, or a related technical field. Additional qualifications with focus on customer tech support methodology are advantageous.
• Experience and knowledge: You bring along a high level of proficiency in web based applications, services and technologies. You have already gained experience for more than 3 years in software development with relevant work experience on complex, web-based software products and services, ideally in security environment.

You have experience working in the development context of cloud applications,
SaaS, emerging cloud use-cases for web/mobile and enterprise. You know how to work with Software Development Life Cycle (SDLC), SCRUM, Continuous Delivery, Ember, Git, Java, Javascript, Junit, REST, Spring, Wildfly, HTML, MySQL, Splunk, Sahi, Tomcat, Ansible and other state-of-the-art web technologies.

• Languages: Excellent spoken and written English communication skills are a prerequisite.

What we offer you:

Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.

Success stories don´t just happen. They are made...

Make it happen! We are looking forward to your application!