Customer Support Representative with Bulgarian
- Bulevardul Take Ionescu, Timișoara, Romania
- Legal Entity: Bosch Service Solutions S.R.L.
Bosch Service Solutions is part of Bosch Group and a leading global supplier of Business Process Outsourcing for complex business processes and services in the areas of Mobility, Monitoring, Customer Experience, Business Services and Global Services. Starting with 2007, the site in Timisoara delivers a comprehensive full service to Bosch Group and external clients.
Business Services in Timisoara
We have expertise in areas such as Technical and IT, Customer Care, Production Support and other services.
Our technical support finds fast and efficient solutions in response to requests concerning our technology and products – for customers as well as for their technical partners and associates.
Global Services in Timisoara
We support Bosch Group in Finance, Accounting and Purchasing areas.
Our Finance & Accounting specialists find efficient solutions to ensure the smooth running of all finance, accounting and purchasing processes. The range of services include general accounting and financial reporting, debt management, receivables, payables and travel expenses management, as well as general ledger and balance sheets management.
In addition, our Purchasing specialists in Timisoara offer a wide range of purchasing services: global support in catalogue management and tender management, Europe regional Purchase Order processing, Best price call, Parts on stock processing, invoice clearing, and 2nd level support for customers and suppliers.
- Provide information and assistance to customers from various backgrounds via inbound/ outbound calls/ emails/chat/ social media (for e.g. Facebook, Twitter, LinkedIn, WeChat, etc.);
- Answer, escalate and follow up all requests in order to ensure proper response and quality of service;
- Register all details related to customer interactions in the data base and update the knowledgebase;
- Be the image of the company and follow the company's Internal Regulations, policies as well as the service’s work instructions and processes;
- Fulfill additional assignments (for e.g. support for other colleagues/ countries / locations/ new services/ satisfaction surveys);
- Meet the service key performance indicators;
- Get involved in the continuous development and improvement of processes and service.
- C1 or native language level (verbal & written) for Bulgarian;
- B1 / B2 or higher English language level (verbal & written);
- Basic Knowledge in MS-Office (Excel, Word, Outlook);
- High sense of responsibility, patience, urgency and customer support;
- Flexible and driven to solve customer’s requests;
- Ability to work under pressure and good team engagement;
- Confident and willing to learn;
- Very good communication skills (empathy; active listener, etc.);
- Proactive and responsible in finalizing all assigned tasks;
- Willingness to work in shifts;
- Previous customer support experience is a plus;
- Experience with social media like e.g. Facebook, Twitter is a plus;
- Flexible benefits - On top of your salary, we offer you 2700 Ron / year, via your benefits account, which can be used according to your preferences;
- The 13-th salary - Your contribution to Bosch is valuable. Celebrate a successful year with the 13th salary, just in time for the winter holidays;
- Meal tickets - A balanced diet includes at Least one hot meal per day, therefore we offer you meal tickets with a value of 17 Ron;
- Flex-time possibility - We care about your personal schedule, therefore we try to offer you flexible working hours, according to personal and business needs. Please discuss with your team Leader;
- Home office - We want you to work however fits you best. We offer the standard possibility to work from home 50% of the time. This percentage could be higher or Lower according to personal and business needs. Talk to your team Leader for detailed information. During pandemic times we take added care of your health and you will be working from home 100% of the time (for special situations you can come to the office);
- Medical subscription - We know how important health is, so you get a medical subscription through the Regina Maria network, paid by the company;
- Relocation package - If you're being recruited from more than 50 km, we provide a standard relocation package of 500 Euro (conditions apply);
- Referral bonuses - We build our teams on trust, so we encourage you to refer new candidates to us through our program: Recommend Bosch. For certain positions we will honor you with an attractive bonus;
- Language courses - We invite you to learn new languages in your free time and get a discount of up to 600 Ron/module;
- Professional development - Great opportunities to develop yourself within the company;
- Life events celebration - Your family is growing while working at Bosch? We congratulate your newborn with a 1000 Euro bonus;
- Celebrate together - We Like to give presents to our Loved ones, therefore we offer you 150 Ron for Christmas. Your children will enjoy this benefit too, as they will also receive 150 Ron;
- Unforeseen situations - In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis);
- Growing number of vacation days - Work-life balance is essential for us, therefore we offer you 1 more day of vacation for every 2 years you spend in Bosch. We start with 23 days;
- Sport benefits - Being active helps you in your personal and professional Life, so we encourage you to stay in shape by using the 7Card and the discount from Smartfit Studio; See also: flexible benefits;
- Internal communities - You are welcome to become an active member of our internal communities;
- Discounts to our partners - We have a strong network in our community so that we can offer you discounts to various business such as ISHO and others;
- Trainings and certifications -We believe in a Life-Long Learning approach, so we invite you to take part in technical and soft skills trainings;
- Professional Development - Great opportunities to develop yourself within the company.
- Team-buildings - We organize yearly team-building activities for your department, so you get to know each other and build trust among your peers;
- International Assignments - You have the possibility to work on international projects with and in other Bosch Locations, as we have offices in more than 60 countries worldwide;
- Diversity and multicultural mindset - More than 10 different nations are represented and several Languages are spoken by our colleagues. Diversity Day is a special day dedicated to sharing our diverse cultural experiences;
- Bookster- the road to self improvement is paved by books. Borrow the books that interest you and your family through the Library that comes to your office.