Customer Service Manager

  • Str. Padana Superiore, Cernusco sul Naviglio MI, Italy
  • Full-time
  • Legal Entity: Bosch Rexroth S.p.A

Company Description

At Bosch, we care; for you, our business, and our environment.

Let’s turn visions into reality. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch-teams around the world. Their creativity is the key to innovation through connected living, mobility or industry. Our responsibility goes far beyond ‘business’. We’re independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

As a global partner, Bosch Rexroth supports mechanical and plant engineering challenges around the world with its cutting-edge technology and unique industry knowledge. More than 32,300 employees worldwide work on safe, efficient, intelligent and powerful solutions. For example, they help in the economical production of small batch sizes, or save energy while simultaneously raising productivity. With our cross-technology portfolio, digital services and comprehensive service, we are your partner for machines and plants. 

Today you can be part of this world. We are looking for great talents and the next one could be YOU. 

Apply!

WE MOVE. YOU WIN.

Job Description

What will you take care of?

As a Customer Service Manager for Linear & Assembly Technology Business Unit, you will be part of our Sales Customer Care Department within the head quarter of Bosch Rexroth Italy

Help shaping the future:

You are highly motivated, high energy individual with a strong desire to succeed and mentor our Customer care dedicated to Linear & Assembly Technology Business Unit, while focusing on Excellent Customer Service.

Take on responsibility:

You will be responsible for leading the team in charge of supporting the sales department throughout the entire sales process, from offer to order management, including commercial claims and the relationship with Plants to maintain high customer loyalty and customer satisfaction

Use creativity and scope for development: 

You will develop, manage and coach a successful team that delivers an exceptional customer experience. You will establish peer-to-peer relationships with other managers to improve process efficiency.

Qualifications

What distinguishes you?

Know-how/Competencies and Organizational Skills:

  • You have at least 3+ years of multi-channel customer service management experience, preferably in Industrial/Automotive sector
  • Master degree in Industrial Engineer/Economics or equivalent experience (i.e. 5+ years industry experience)
  • Strong computer proficiency in a technology and data-driven environment
  • Outstanding oral and written communication skills
  • SAP ERP knowledge will be an advantage skill

Personal Skills:

You are a natural people leader. You are a dynamic, goal-oriented leader who challenges and inspires other to excel. A customer-first mindset is critical for this role

Languages:

You are fluent in Italian and English, German will be a plus

Additional Information

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