Customer Service Specialist - BMW Connected Drive and Roadside Assistance

Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 8,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.  More information at www.boschservicesolutions.com

What’s in it for me? – Benefits eligibility from Day 1!

• „  Health and Wellness Benefits
  • „  Medical, Dental, Vision
  • „  Health Savings Account
  • „  Flexible Spending Accounts
  • „  Telemedicine
• „  Tuition Reimbursement Program
• „  Paid Time Off
  • „  Paid Volunteer Time
  • „  Floating Holidays
• „  Paid Holidays
• „  401k and/or Roth IRA with a Company Match
• „  Short Term and Long-Term Disability Coverage
• „  Life Insurance and AD&D Coverage
• „  Employee Assistance Program
• „  Salary commensurate with market rates
  • „  Monthly Incentive Bonuses
  • „  Training Completion Bonuses
  • „  Shared Accounts Bonuses
  • „  Shift Differential Payment

This position is responsible for answering incoming calls and providing excellent customer service to BMW Connected Drive and Roadside Assistance customers, following program guidelines and call center standards.

• Respond to incoming calls and other messages from BMW customers and provide them with accurate answers and guidelines related to the BMW programs.

• Develop customer relationships that contribute to business objectives and promote customer loyalty

• Research and resolve customer questions and issues to ensure customer satisfaction and retention

• Process tickets using a web based system to escalate customer issues as needed

• Minimum of High School Diploma

• 0-2 years of experience working in a call center environment

• Excellent communication skills, both verbal and written

• Proficient in Microsoft Office and web based applications

• Knowledge of customer service

• Strong interpersonal skills

• Strong organizational skills and attention to detail

• Ability to work in a fast-paced environment with daily work processing deadlines

• Ability to work effectively without supervision

• Strong in leadership, empathy, communication, and team orientation

By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives.

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)