Service Center Technician
- 901 S Rohlwing Rd, Addison, IL 60101, USA
- Legal Entity: Robert Bosch Tool Corporation
Robert Bosch Tool Corporation is composed of industry-leading brands, including Bosch, Dremel, RotoZip, and Vermont American. Bosch designs, manufactures, and sells power tools, rotary tools, and accessories. Renowned for innovation, versatility, ease of use, durability, and performance, Bosch tools are sold through tool specialists, hardware stores, mass merchants, and home improvement centers.
The facility is a service and repair location housing a small dedicated team of repair and support technicians. If you are looking for a small team feel with a much bigger organization standing behind you, then the Bosch Service Center will be a great fit for your hands on power tool repair skills!
This position diagnoses and repairs power tools and related products to meet safety regulations and performance specifications.
Repair: Inspect, check, test, repair and reassemble tools to meet quality, performance and safety specifications. Meet productivity and repair time standards as measured by SAP. Repair tools in order as prioritized by the company. May check quality of repair work completed by new associates.
Safety: Use testing equipment to evaluate failures and make warranty determinations. Observe safety guidelines for technicians. Keep workbench and surrounding area free of clutter and obstacles. Make suggestions when unsafe tools need to be replaced in the facility.
Communication: Provide feedback to Supervisor and/or Lead Technician. May call customers with pricing issues, repair and order status and other repair issues. May provide technical assistance to others as needed.
Continuously Develop product and technical knowledge: Participate in company sponsored training programs that promote product and technical knowledge.
Miscellaneous Duties As Assigned (i.e. shipping, receiving, picking, new hire training) Participates in cleaning and maintenance of building and equipment.
- High School Diploma or GED required
- Product knowledge and/or experience in customer repairs strongly preferred
- Customer service experience (in retail environment or related industry strongly preferred)
- Computer and business systems skills (SAP experience preferred)
- Strong communication, interpersonal and organizational skills
- Ability to work in a fast-paced environment producing accurate and high quality results
- Able to lift up to 50 pounds
BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives
FIRST Robotics (For Inspiration and Recognition of Science and Technology)
AWIM (A World In Motion)
By choice, we are committed to a diverse workforce – EOE/Protected Veteran/Disabled.