Korean Customer Service Associate

  • 23rd Floor, W fifth Building, 32nd St. corner 5th Avenue, Bonifacio Global City, Taguig, Philippines
  • Full-time
  • Legal Entity: Bosch Service Solutions Inc.

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid; we grow together, we enjoy our work, and we inspire each other. Join and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Communication Center has evolved over the past few decades into a successful international provider of Business Process Outsourcing services

By steadily expanding our areas of expertise, we have transformed ourselves into a leading solution provider across a wide range of different industries. That’s why we decided to change our name to Bosch Service Solutions as of September 1, 2014.

We also see this change in name as expressing a promise to our customers that we will constantly strive to exceed their expectations with our innovative, comprehensive service solutions.

Job Description

  • Take responsibility: Receive and professionally respond to user inquiries and requests via telephone, email, case tracking system with speed, accuracy and proficiency
  • Reliable implementation: Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference
  • Conscientious coordination: Keep customer updated of case status and resolution times

Qualifications

  • Personality: team player, strong customer service attitude, pro-active, positive “can do” attitude
  • Knowledge and experience: Minimum of 6 months experience in customer service.
  • Working practice: strong attention to details, quality-conscious and results-driven
  • Languages: Fluent communication skills (oral and written) in Korean and Business English
  • Education: Bachelor’s degree in any field
  • Schedule:  Willingness to work in morning shift, holidays and working on-site during the training

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted.

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