RPA platform Specialist / RPA平台运维专员

  • 高新区天府软件园, 成都, China
  • 全职
  • Legal Entity: Bosch (Shanghai) Security System Ltd. Chengdu Hi-tech Branch

公司介绍

 

Do you want beneficial technologies being shaped your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

 

职位描述

·       Quickly learn the basic knowledge required for the project快速学习项目所需基本知识

·       Responsible for RPA platform (Automation Anywhere) operation and maintenance负责RPA平台运营及维护 (RPA:Robot Process Automation)

·       Responsible for providing solutions for Asia Pacific customer as a contact window, within Bosch负责为博世亚太客户就平台相关问题进行答疑

·       Responsible for some translation tasks when necessary需要时,承担部分中英翻译任务

·       Can work with team to achieve both team and individual KPI requirement 与部门一起快速达成团队和个人绩效目标

·       Answers incoming calls/emails based on available FAQs快速回应客户问题

·       Follows escalation procedure in case of need 根据客户需要升级解决方案

·       Document / update regularly the knowledgebase 有规律地更新知识库

·       Complies with internal regulations and project specific procedures遵循内部规则和项目特定地流程处理业务

·       Other tasks assigned by superior.  上级安排的其他工作任务。

职位要求

·       IT related professional background, good at programming skills IT相关专业背景,会编程

·       Fluent English communication, reading and writing skills流利的英语沟通及读写能力

·       Good communication skills良好的沟通技能

·       Good customer service awareness良好的客服意识

·       Possess good resistance to pressure具备良好的抗压能力

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