Salesforce Administrator/Consultant

  • 100 Old Hall St, Liverpool L3 9QJ, UK
  • Full-time
  • Legal Entity: Bosch Service Solutions

Company Description

You will be part of the central Bosch Salesforce team which we are currently forming. You should be able to challenge business or product management requirements and come up with options to solve topics in Salesforce in a scalable, future-proof manner. You are expected to collaborate with other Salesforce Administrators/Senior Administrators towards the best solutions in team-based discussions.


You have to work with developers on best practices for validations, process builder / flows, access management etc. Any work undertaken will need to conform to out processes/administration standards and are audit proof, while still maintaining a flexible platform. Our main focus is Salesforce Service Cloud, but we are also working with Sales Cloud, Social Studio and potentially Marketing Cloud. You should ideally also be familiar with basic testing concepts (QA) and deployment procedures.

 

Job Description

Salesforce administration and platform tasks include:

  • Customize Salesforce fields, page layouts, record types, searching, list views, queues, reports, and dashboards
  • Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights
  • Maintain overall system configuration and adhere to change control protocols
  • Ensure that documentation as per processes, policies, application configuration, and help related materials are maintained and up to date
  • Manage operational requests and troubleshoot issues, working with diverse user groups
  • Manage instance to ensure data integrity, security and daily basic audits
  • Manage mass imports and exports of data
  • Provide high quality support via ticket system
  • Follow best practices for reporting, access models, SSO strategies and audit controls
  • Master of governance limits and overall platform scalability (with Product, Developers)
  • Employ best practices for emergency procedures around Salesforce
  • Help with QA during projects, feed into the creation of test scripts/material and guide User Acceptance Testing
  • Help with deployments (in a Github environment) and work with the team towards continuous integration

Salesforce Consultancy tasks include:

  • Project management of service onboarding and change requests/enhancements coordinating the various project iterations ensuring business support and approval throughout the lifecycle, securing business sign off upon completion
  • Customer management/Expectation management
  • Act as a conduit between the business and technical department, ensuring operational requirements and desired outcomes are suitably designed, developed, fully documented and managed
  • Assists in conducting training of Business Owners for new features and provide assistance with roll-out
  • Present changes/system enhancements and overall training to diverse audiences including business leaders
  • Act as the primary point of contact for Salesforce to the business in your projects / business areas.
  • Writing Epic/User Stories (Agile / JIRA) that can be translated into development tasks

Qualifications

  • Demonstrable technical support for web-based applications or similar
  • Proven experience as a Salesforce Administrator in a large company, ideally with a multi-national User / business base, ideally with some form of people management
  • Project Management Certificate a plus
  • B.S. or a B.A. college degree or commensurate work experience
  • Good understanding of the full System Development Life Cycle
  • Expert understanding of Salesforce Sales and Service Cloud that is always kept at the highest level
  • Project Management experience a must.
  • Experience with process analysis, ideally in developing and documenting; process flows, roles and responsibilities, defining requirements and translating them into system implementation
  • Analytical business process development skills and problem solving skills
  • Working knowledge of relational databases design concepts and data management
  • Well-versed in agile methodology / processes
  • Experience in Salesforce migrations a plus
  • At least basic understanding of Salesforce coding (APEX, Java etc.)
  • At least a basic understanding of Salesforce integration options
  • Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Excel, Plug-Ins)
  • Ability to troubleshoot system, process and data issues
  • People Management experience a plus
  • Open to discussions, team-oriented

Additional Information

Your future job location offers you

Flexible work time options, benefits and services, employee discounts, room for creativity, hybrid of home-based and city centre office based working location.

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