SDM for M365, PowerPlatform, Application Development and Portals
- Electronic City Road, Electronics City Phase 1, Electronic City, Bengaluru, Karnataka 560100, India
- Legal Entity: Robert Bosch Engineering and Business Solutions Private Ltd.
· Responsible for delivery of Digital Experience service projects: Portals (Life Ray & SharePoint, ) SharePoint Online, M365, Power Platform, and also should have experience of applications development within the defined budget.
· Responsible for Customer Satisfaction Index, Associate Survey, Status reporting for Account/Line of Business,
· Goal tracking for Quality, Productivity, Deployment, Rookie Ratio in Project teams and Revenue Growth Percentage
· Develop relationship with customers to intensify strategic cooperation.
· Organize and monitor current operations to ensure the team meets Service Level Agreements (SLAs) and follows the agreed process.
· Aligns KPIs with SLA and quality measures to ensure the team understands performance metrics and expectations of their daily work.
· Coordinates the team’s workload ensuring both business as usual and/or projects are delivered to required deadlines and expected level of quality
· Engagement with business partners across the world and working with international teams.
· Goals for direct reports and guide them in individual performance management.
· Responsible for managing multi-location team working in 24x7 mode
· 15-18 years of experience including project/program management experience, ranging from consultant to delivery manager roles
· Experience in end to end delivery of the Portal development /M365/Application Development with experience in Web aplications development is a must
· Experience in project management, People management and leadership skills
· Experience of managing large/multiple development projects in Agile/Scrum/waterfall models
· In-depth knowledge of the SDLC
· Excellent communication and presentation skills, People Management and Customer handling skills
· PMP certified
15-18 years’ experience