Supply Chain & Solution Partner

  • Palma Tower 10th Floor, Jl. RA Kartini II-S, Kav.6, Pondok Pinang, Kebayoran Lama, Jakarta Selatan, DKI Jakarta, Indonesia
  • Full-time
  • Legal Entity: PT. Robert Bosch

Company Description

Welcome to a place where your ideas lead to something big. Welcome to Bosch. Whether in areas of mobility, industrial technology, consumer goods, or energy and building technology: Bosch makes a decisive contribution to improving the quality of life of this generation and those to come. This is only possible with a global network of more than 375,000 highly committed employees, with pioneers who break new technical ground every day. So why not join us in starting something remarkable? Make it happen.

Job Description

  • Responsible for Sales Order Management
  • Master of Data Management; responsible for data quality and compliance
  • Analyze customer order pattern, credit hold customers, and customer complaints
  • Identify problem root cause and provide solution
  • Provide customer sales forecast accuracy (OES Only)
  • Responsible for deployment of business standards in the Customer Supply Chain Services
  • Process improvement through automation
  • Communicate new business requirements
  • Provide 1st level support to end users independently
  • Support in preparation of test cases and IT Support activities
  • Provide valuable feedback regarding performance and hurdles out of operational handling
  • Collaborate and alignment across stakeholders
  • Customer service tracking, and consultancy on local measures
  • Derive measures based on audit results, Customer Survey Index, delivery and forecast accuracy

Qualifications

  • Bachelor degree in Supply Chain Management
  • Minimum 3 years of Customer Service Experience with Order to Cash Processes
  • Customer Service Support Excellence
  • MS office, preferred SAP (SD module) expertise
  • Strong interpersonal skills with ability to interact with all levels of staff
  • Must be a good team player
  • Strong in process consultancy and analytical skills
  • Proficient in written and speaking English is a MUST
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