Service Center Supervisor

  • 901 S. Rohlwing Rd. Unit C, Addison, IL, United States
  • Full-time
  • Legal Entity: Robert Bosch Tool Corporation

Company Description

Robert Bosch Tool Corporation is composed of industry-leading brands, including Bosch, Dremel, RotoZip, and Vermont American. Bosch designs, manufactures, and sells power tools, rotary tools, and accessories. Renowned for innovation, versatility, ease of use, durability, and performance, Bosch tools are sold through tool specialists, hardware stores, mass merchants, and home improvement centers.

The Addison facility is a service and repair location housing a small dedicated team of repair technicians. If you are looking for a small team feel with a much bigger organization standing behind you, then the Service Center in Addison will be a great fit for your hands on customer support and team leadership skills!

Job Description

Manage day-to-day activities of the Factory Service Center to provide best in class after-sale product service.  This position, through strong leadership, establishes continuous improvement processes in developing the associates as well as processes in warehousing, repair, facilities, and systems.  Supports After Sales Service management in the development of the Factory Service Center annual business plans.

Warehouse: Manage and control all warehousing activities.  Ensure inventory levels, integrity and accountability.  Solicit, develop, implement and communicate process changes for continuous improvement.

Showroom Customer Service:  Develop and drive processes to enhance and promote phone/order entry, E-Repair, and counter sales business.  Communicate directly with customers in a support role to resolve customer issues.  Communicate with National Customer Care Manager on needs and solicit input for direct and indirect customer support development.  Some travel may be required for direct customer engagement and sales support.

Facility:  Ensure proper facility management, organization and housekeeping.  Procurement of tools and equipment, office, shipping and cleaning supplies as required to meet company image and productivity standards.  Ensure all safety standards and federal and local regulated requirements are met.  Communicate product liability claims, complaints, or questions to the appropriate departments.

Supervision:  Proactively address all staffing and training needs with management and Human Resources, i.e. recruitment, development, and discipline within the Service Center.  Establish and communicate productivity standards. Solicit, develop and implement training programs to ensure that repair-turn standards are met.

Reporting:  Maintain departmental performance and statistic metrics.  Post and report these metrics on a monthly or as required basis.  Run all relevant reports from SAP to collect necessary data for optimum management.  Communicate with other Service Center Supervisors for consistency of processes and reporting.

Miscellaneous Duties and special projects as necessary or assigned.

Qualifications

High School Diploma or GED required.  Bachelor's, then Associates preferred.

Intermediate level (3-5 years) direct supervisory experience.

Intermediate level (3-5 years) after sales service support in a customer service or warehouse capacity.

Must be articulate and able to communicate effectively with others within and outside of the organization including coworkers, customers and suppliers.

Ability to be flexible, shift gears, multi-task and work quickly in a fast paced environment.

Able to lift up to 50 pounds.

Additional Information

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

  • FIRST Robotics (For Inspiration and Recognition of Science and Technology)

  • AWIM (A World In Motion)

By choice, we are committed to a diverse workforce – EOE/Protected Veteran/Disabled.

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