Order Management Analyst with German

  • Bulevardul Take Ionescu, Timișoara, Romania
  • Full-time
  • Legal Entity: Bosch Service Solutions S.R.L.

Company Description

Bosch Service Solutions, a global provider of business process outsourcing services, develops integrated and innovative service solutions. The site in Timisoara, that became part of Bosch Group in 2007, operates in two fields: Business Services and Shared Services.
Business Services: Forward-looking solution concepts for complex services: As specialists for service design with cross industry experience, we take care of business processes for our customers.
Shared Services: Intelligent service solutions from a single source: As an internal service provider, we support Bosch departments such as Finance & Accounting, Purchasing and IT tech support by pooling transactional  and administrative tasks.

Job Description

 

  •  Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved;
  •  Ensure customer issues via telephone/fax/email are dealt with promptly and within a minimum time-frame;
  •  Provide customers with information related to price and availability, order status, products etc;
  •  Enter orders and quotations into SAP;
  •  Process customer returns via SAP;
  •  Raise requests for creating and updating SAP data (customer master data, material master data, etc.);
  •  Manage the open orders by extracting and analyzing SAP reports;
  •  Communicate with other departments i.e. Finance and Purchasing to ensure that customers’ needs and claims are being dealt with promptly;
  •  Provide training and support to team members.

 

Qualifications

 

  • English and German fluently spoken;
  • Excellent written and oral communication skills;
  • Customer Service experience;
  • Attention to detail;
  • Analytical thinking;
  • Ability to synthesize;
  • Team-player;
  • PC skills: MS Office & SAP (SD & MM modules);
  • Multitasking.

Additional Information

#LikeABosch Benefits:

  • Flexible benefits - On top of your salary, we offer you a monthly budget via your benefit account, which can be used according to your preferences;
  • The 13-th salary;
  • Meal tickets;
  • Relocation package;
  • Referral bonuses - We encourage you to refer new candidates to us, and we will honor you with an attractive bonus.
  • Language courses - We invite you to learn new languages in your free time and get a discount of up to 600 Ron/module.
  • Life events celebration - Your family is growing while working at Bosch? We congratulate your new born with a 1000 Euro bonus;
  • Growing number of vacation days - Work-life balance is essential for us, therefore we offer you 1 more day of vacation for every 2 years you spend in Bosch;
  • Home office - If you want to work a few days per month from home;
  • Health and sport benefits - Because your health is a priority to us;
  • Various discounts to our partners;
  • Inspiring working conditions;
  • Diversity and multicultural mindset.
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