Security Systems Specialist with German

  • Bulevardul Take Ionescu, Timișoara, Romania
  • Full-time
  • Legal Entity: Bosch Service Solutions S.R.L.

Company Description

Bosch Service Solutions is part of Bosch Group and a leading global supplier of Business Process Outsourcing for complex business processes and services in the areas of Mobility, Monitoring, Customer Experience, Business Services and Global Services. Starting with 2007, the site in Timisoara delivers a comprehensive full service to Bosch Group and external clients.

Business Services in Timisoara
We have expertise in areas such as Technical and IT, Customer Care, Production Support and other services. 
Our technical support finds fast and efficient solutions in response to requests concerning our technology and products – for customers as well as for their technical partners and associates.

Global Services in Timisoara
We support Bosch Group in Finance, Accounting and Purchasing areas.
Our Finance & Accounting specialists find efficient solutions to ensure the smooth running of all finance, accounting and purchasing processes. The range of services include general accounting and financial reporting, debt management, receivables, payables and travel expenses management, as well as general ledger and balance sheets management.
In addition, our Purchasing specialists in Timisoara offer a wide range of purchasing services: global support in catalogue management and tender management, Europe regional Purchase Order processing, Best price call, Parts on stock processing, invoice clearing, and 2nd level support for customers and suppliers.
 

Job Description

  • Log or document all customer requests/incidents/ inquires (via all communication channels);
  • When needed, create & escalate ticket to 2nd level;
  • Act as a SPOC (single point of contact );
  • Identify and log correctly the customer contact details;
  • Support/forward any technical issues/questions;
  • Follow incident management procedure;
  • Contribute to knowledge base articles if needed;
  • Performs and documents remote support sessions following the procedure;
  • Escalate existing/potential complaints to TL’s or OPM;
  • Troubleshoot & diagnose all issues;
  • End to end ticket tracking and follow up;
  • Collect log files & configuration files & data bases;
  • Set up and maintain laboratory equipment;
  • Is aware of the project KPI’s and contributes in fulfilling them;
  • Share knowledge and offer support to other colleagues;
  • Back-up for other colleagues when needed;
  • Respects all procedures and internal regulations;
  • Train colleagues after participating to trainings perform by 2nd level/BU’s outside our location;
  • Perform other tasks as assigned by TL’s/OPM/SME.

Qualifications

  • Solid knowledge (oral and written) of German and English language;
  • Networking knowledge or similar experience is a +;
  • Fast understanding of technical problems;
  • High level of customer and service orientation, communication and  organizational skills;
  • Strong awareness of quality, reliability and responsibility;
  • Good command of MS Office package;
  • Adaptability;
  • Analytical thinking;
  • Positive attitude;
  • Autonomous and proactive behavior;
  • The ability to remain calm under pressure or in case of conflict management;
  • Customer care oriented;
  • Understanding and respecting work instructions;
  • Technical background and inclination towards technical solutions is a plus;
  • General understanding of the functionalities behind an IoT infrastructure is a plus.

Additional Information

#LikeABosch Benefits:

  • Flexible benefits - On top of your salary, we offer you a monthly budget via your benefit account, which can be used according to your preferences;
  • The 13-th salary;
  • Meal tickets;
  • Relocation package;
  • Referral bonuses - We encourage you to refer new candidates to us, and we will honor you with an attractive bonus.
  • Language courses - We invite you to learn new languages in your free time and get a discount of up to 600 Ron/module.
  • Life events celebration - Your family is growing while working at Bosch? We congratulate your new born with a 1000 Euro bonus;
  • Growing number of vacation days - Work-life balance is essential for us, therefore we offer you 1 more day of vacation for every 2 years you spend in Bosch;
  • Home office - If you want to work a few days per month from home;
  • Health and sport benefits - Because your health is a priority to us;
  • Various discounts to our partners;
  • Inspiring working conditions;
  • Diversity and multicultural mindset.
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