IT Helpdesk Agent - Italian

  • Bulevardul Take Ionescu, Timișoara, Romania
  • Full-time
  • Legal Entity: Bosch Service Solutions S.R.L.

Company Description

Bosch Service Solutions, a global provider of business process outsourcing services, develops integrated and innovative service solutions. The site in Timisoara, that became part of Bosch Group in 2007, operates in two fields: Business Services and Shared Services.
Business Services: Forward-looking solution concepts for complex services: As specialists for service design with cross industry experience, we take care of business processes for our customers.
Shared Services: Intelligent service solutions from a single source: As an internal service provider, we support Bosch departments such as Finance & Accounting, Purchasing and IT tech support by pooling transactional  and administrative tasks.

Job Description

  •  1st level IT support for a global team;
  •  Collect, document and handle orders, inquiries, mal-functions and problems;
  •  Handle technical and user-specific questions;
  •  Identify problems, fault analysis and problem solving;
  •  Documentation and presentation of new solutions;
  •  The program includes nightshtifts.

Qualifications

  • Excellent knowledge (oral and written) of English and Italian language;
  • Ability of cross-functional thinking;
  • Customer service and solution-oriented person;
  • Ability to work under pressure;
  • High degree of self-motivation;
  • Outstanding communication skills and teamwork capacity.

Additional Information

#LikeABosch Benefits:

  • Flexible benefits - On top of your salary, we offer you a monthly budget via your benefit account, which can be used according to your preferences;
  • The 13-th salary;
  • Meal tickets;
  • Relocation package;
  • Referral bonuses - We encourage you to refer new candidates to us, and we will honor you with an attractive bonus.
  • Language courses - We invite you to learn new languages in your free time and get a discount of up to 600 Ron/module.
  • Life events celebration - Your family is growing while working at Bosch? We congratulate your new born with a 1000 Euro bonus;
  • Growing number of vacation days - Work-life balance is essential for us, therefore we offer you 1 more day of vacation for every 2 years you spend in Bosch;
  • Home office - If you want to work a few days per month from home;
  • Health and sport benefits - Because your health is a priority to us;
  • Various discounts to our partners;
  • Inspiring working conditions;
  • Diversity and multicultural mindset.
Privacy PolicyImprint