Customer Service Representative

  • Keys Road, Nixs Hill Industrial Estate, Alfreton, Derbyshire, United Kingdom
  • Full-time
  • Legal Entity: sia Abrafoam Ltd.

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

sia Abrasives Ltd (part of the Bosch Power Tools/Accessories Division) is an innovative manufacturer of non-woven and foam abrasive products as well as a distributer in the UK of coated abrasives.  The sites in Greetland, West Yorkshire and Alfreton, Derbyshire, have a wealth of experience in the manufacture and development of abrasive products, ideally complementing sia Abrasives’ systems solutions.

Job Description


►     Ensure all activities are carried out in accordance with Bosch procedures and legislation and taking full account of all relevant Safety, Health, Environmental and Quality requirements. 

►     Customer Order Management & Execution

►     Assist in measurement setting and monitor of KPI’s

►     Oversees maintenance of total demand requirements based on customer forecast, releases and internal demand requirements for assigned responsibly. 

►     Interfaces with customer contact to determine and establish validity of demand requirements and communication of shipment delivery

►     Define and maintain appropriate finished goods levels to meet LOG targets

►     Provide Internal / External communication for all Customer Service / Shipment related issues

►     Provide visibility and assist in timely resolution / disposition of Quality related issues and customer requirements

►     Coordination of Product Phase in / Phase out

►     Working knowledge of LOG processes and functionality

►     Taking an active role in driving improvement actions within other areas of the business.

►     Remaining proactive in establishing relationships with counterparts in Marketing, Sales, IT, Planning Logistics, Physical Logistics, Accounting, and Other Departments.

►     Communicating and cooperating within a cross-functional environment.

►     Performs other duties as requires


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required:* Diploma degree in Supply Chain or Business would be ideal but not essential *Min 2 years business experience, preferably but not necessarily within a supply chain and logistics function such as demand planning, customer service or distribution planning in an automotive or consumer products business with emphasis on forecasting and statistics *Understanding of supply chain, fulfilment and forecasting models.*Ability to perform root cause analysis.*Demonstrated Project Management skills.*Excellent communication and interpersonal skills, including consensus building, meeting facilitation, and presentation skills.*Excellent IT skills, ERP systems and advanced Excel *Fluency in second European language, ideally German, advantageous*Educated to GCSE level in Maths/English at Grade C or above (or equivocal) * Willingness to accept change * Proactive and positive approach to tasks * Proactive self-starter able to work under own direction, a “starter-completer”, providing ongoing updates and follow project to completion* Demonstrate attention to detail with a high degree of accuracy *Strong adherence to health, safety, environment and quality standards

Additional Information

Competitive benefits and services including pension, life assurance, 24 holidays + statutory leave, employee assistance programme, flexible working options, Perkbox, employee discounts on Bosch goods, development opportunities, close to motorway links and on-site parking

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