ETAS -Technical Customer Support Engineer Automotive Software

  • Str. del Drosso, Torino TO, Italy
  • Full-time
  • Legal Entity: ETAS GmbH

Company Description

The Bosch Group is a leading global supplier of technology and services. It employs roughly 410,000 associates worldwide. The company generated sales of 78.5 billion euros in 2018. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT company, Bosch offers innovative solutions for smart homes, smart cities, connected mobility, and connected manufacturing. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, crossdomain solutions from a single source. The Bosch Group’s strategic objective is to create solutions for a connected life.

The special ownership structure of Robert Bosch GmbH guarantees the entrepreneurial freedom of the Bosch Group, making it possible for the company to plan over the long term and to undertake significant upfront investments in the safeguarding of its future.

Welcome to a place where your ideas lead to something big. Welcome to Bosch.

ETAS – RTA Solutions is established in the automotive market as a high competence, high quality and effective organisation.  We pride ourselves on supporting our customers across a variety of topics with a major focus on advanced embedded systems – for example many core systems, hypervisors – classic and adaptive AUTOSAR – for example training, migration and extensions – and functional safety (e.g. ISO26262 compliance)

Job Description

We are looking for a candidate to be placed as Technical Customer Support in our department in Turin, joining an international team based in York/Turin/Stuttgart. 

The resource will support the team in the following activities:

Help shaping the future: You will be responsible for supporting Product Managers during the business acquisition phase, you will also attend technical customer meetings giving demonstrations.

Experience cooperation: You will  work together with the Product Development team providing team use cases and helping on understanding customer requirements, you will also be the technical bridge between customers and the Development team. 

Take on responsibility: You will support product demonstrations, execution of pilot projects and evaluations with our customers. You will also support ETAS RTA Solutions regional organisations and customer engagements requiring regional and international travel.

Reliable implementation: You will contribute to software product trainings, with responsibility for second level support, also supporting the Product development team on the elicitation of customer requirements. You will offer a consultative approach in all customer contact in person, skype and phone calls.

This is a very exciting time to get involved in this area of the industry, to be able to be at the forefront of the automotive revolution.

Qualifications

Education: Master Degree in Computer Science, Control Engineering/Theory or Electronics

Experience and know-how: Solid experience with requirements engineering with demonstrable business analytical skills. AUTOSAR experience would be a distinct advantage. Awareness for automotive quality requirements (e.g., MISRA C, HIS) and process frameworks (e.g., aASPICE, ISO26262).

Working Method: Willingness to learn and work in a scaled agile environment. Team player attitude within a diverse and multicultural environment

Personality: Strong motivation, customer orientation and result, flexibility, spirit of initiative, autonomy and excellent interpersonal / communication skills.

Additional Information

Bosch is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin or ancestry, age, disability or any other protected class.

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