Quality Manager Workshops Concepts and Services/质量经理_AA

  • Shanghai, China
  • Full-time
  • Legal Entity: Bosch Automotive Technical Service (Beijing) Co., Ltd.

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Description

  • Responsible to maintain and further develop the comprehensive Quality System for workshops concepts and services
  • Onsite Qualification assessment of car repair workshops, which want to join the Franchised Bosch Car Service network
  • Design and execute surveys about “Net Promoter Score” and “Customer Satisfaction Index”
  • Responsible for Customer complaint management process
  • Coordinate 3rd party vendor for Quality assessments and Mystery shopping within the existing Franchised Bosch Car Service network
  • Support ISO certification and coordinate internal audit topics

Qualifications

  • Bachelor or Master Degree
  • At least 3 years in the industry
  • Quality methods & systems & mindset, Strong communication skills,
  • Basic workshop operation know how, automotive industry experience
  • Ready to travel (ca. 20%~30%)
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