Customer Service Associate
- Bonifacio Ave, Taguig, Metro Manila, Philippines
- Legal Entity: Bosch Service Solutions Inc.
Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions provides and optimizes business processes for our customers.
* Take responsibility: Receive and professionally respond to user inquiries and requests via telephone, email, case tracking system, chat and social media with speed, accuracy and proficiency
* Reliable implementation: Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference
* Conscientious coordination: Keep customer updated of case status and resolution times
* Personality: team player, pleasant disposition and strong customer service attitude, pro-active, positive “can do” attitude
* Knowledge and experience: 1-2 years’ experience in customer service
* Working practice: strong attention to details, quality-conscious and results-driven
* Languages: Business English
* Education: Bachelor’s degree in any field
* Schedule: Shifting schedule, amenable to working weekends and holidays
All your information will be kept confidential according to EEO guidelines.