IT Service Desk Associate

  • 11/F Ten West Campus, Le Grande Avenue, McKinley West, Fort Bonifacio, Taguig City, Metro Manila, Philippines
  • Full-time
  • Legal Entity: Bosch Service Solutions Inc.

Company Description

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 9,000 associates in Europe, Asia and South America, Bosch Service Solutions provides and optimizes business processes for our customers.

Job Description

* Take responsibility: Receive and professionally respond to user inquiries and requests via telephone, email, case tracking system, with speed, accuracy and proficiency.

* Reliable implementation: Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference

* Conscientious coordination: Keep customer updated of case status and resolution times

Qualifications

* Personality: team player, pleasant disposition and strong customer service attitude, pro-active, positive “can do” attitude.

* Knowledge and experience: 1-2 years’ experience in customer service. Experience in IT Helpdesk preferred; Experience in desktop and hardware support, an advantage.

* Working practice: strong attention to details, quality-conscious and results-driven

* Languages: Business English

* Education: Bachelor’s degree in any field

Additional Information

All your information will be kept confidential according to EEO guidelines.

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