Technical Author

  • 1555 Fairlane Dr, Allen Park, MI 48101, USA
  • Full-time
  • Legal Entity: Bosch Automotive Service Solutions Inc.

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Description

Works with team lead/project manager to develop service information. Also has the ability to work directly with the client during development. Creates or updates service information based on the end user needs, client specifications/expectations and the current product information. Researches product information. Utilizes various computer systems for delivery of the final product to client. Communicates with client and internal contributors to ensure the programs are within established budget and timing guidelines. Interacts with department management and support personnel for input, direction and resource acquisition. Ability to work on diverse tasks and projects with minimal guidance.

  1. Consults with various client contacts (external) and subject matter experts (internal and external) to gather product specific information.

  2. High level of proficiency in developing mechanical-centric technical writing projects in multiple authoring environments based on the level of equity assigned.

  3. Participates in meetings with clients and co-workers.

  4. Develops technical information using client supplied resources, such subject matter experts, product teardowns and engineering schematics.

  5. Authors step-by-step mechanical procedures in various computer programs under defined development schedules.

  6. Advises Project Manager/Team Lead of project status and potential issues.

  7. Completes various additional assignments as directed by Project Manager/Team Lead.

  8. Work directly with customer contacts to guide them through problem resolution.

Qualifications

  • High School Diploma required. Engineering Degree preferred.
  • State automotive or ASE certifications preferred.

  • Knowledge of and ability to describe automotive body structural repair processes and techniques.

  • Knowledge of and ability to describe automotive component removal and installation procedures.

  • Knowledge of and ability to describe modern automotive systems, including advanced driver assistance systems, hybrid and electric powertrains.

  • Knowledge of modern light truck diesel applications preferred.

  • Knowledge of PC-based software and ability to type.

  • Ability to meet deadlines, monitor and assess performance within deadlines and utilize appropriate resources to ensure timely and accurate deliverables.

  • Ability to read, comprehend and follow complicated verbal and written communication (i.e. client communications, engineering draft material, electronic module design specifications and sub-system schematics).

  • Ability to communicate written and verbal ideas in a clear, concise manner.

  • Ability to utilize creative problem resolution skills to handle client related concerns.

Additional Information

Office environment onsite with client (cubicle).

All your information will be kept confidential according to EEO guidelines.

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