Customer Claim Officer

  • Hatvan, Robert Bosch út, 3000 Hungary
  • Full-time
  • Legal Entity: Robert Bosch Elektronika Gyártó Kft.

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe.

 Welcome to Bosch. 

The Hatvan plant was established in 1998 and meanwhile it has become the largest production site of the Automotive Electronics division within the Bosch Group worldwide. The main profile of the company is the series production of control units, sensors, radars and camera. Our products significantly contribute to making driving ever safer, cleaner and more economical. Hundred millions of vehicles have been installed with various electronics produced in Hatvan plant. More than 4800 colleagues contribute to shaping the future of driving and we are continuously looking for qualified employees.

Job Description

Your contribution to something big with being the first contact regards logistics customer claim process including

► Timely closure of claims in line with customer requirements
► Start investigation based on first root cause analyses
► Coordination further actions required (8D, adjustment FUP, trainings etc.) plant internal and with customer sales
► Regular reporting and cooperation with AE/LOG responsibles in order to avoid repeated failure pictures and to improve overall logistics quality
► Registration, documentation


What distinguishes you

► Experience in field of customer planning 
► Firm knowledge of processes from production via packaging to customer dispatch
► Fluency in English (German knowledge is an advantage) 
► SAP (P72, POE, PA5) and Ms Office knowledge
► Effective problem solving skills
► Customer orientation
► Structured way of work

Additional Information

Your future job location offers you

Inspiring challenges in an international environment. Continuous development opportunity via professional and language trainings. Personalised development plan with career planning possibilities. Wide range of benefits and services, insurance and medical service. Employee discounts to several facilities countrywide. Sport and family events. Bosch kindergarten and elementary school, providing high quality education to your children. Company buses from Budapest, Stadionok or Örs vezér tere and from other locations around Hatvan.

Make it happen.

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