Bosch Mobility Services, Senior Agent

  • Carrer de Rosselló i Porcel, 21, 08016 Barcelona, Spain
  • Full-time
  • Legal Entity: Bosch Service Solutions, S.A.U.

Company Description

Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500 associates at 28 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and logistics sectors as well as information and communication technology.

At Bosch Service Solutions, We have extensive expertise acquired over many decades as a leading player in the automotive sector. Connectivity opens up new opportunities to develop and improve vehicles and mobility services, which makes mobility safer, more efficient, and more convenient. By seamlessly connecting users, vehicles, and services over the internet, drivers also get a fascinating experience and ultimately have more fun behind the wheel. That is why Bosch connects the systems and services inside and outside vehicles, transforming them into intelligent mobility solutions.

Job Description

As a Senior Agent for Bosch Mobility Services, some of your main functions will be:

-Check calls queues-Status agents queues

-Plan and Monitor breaks of agents in shift-Adapt skills according to needs-Update internal tools: shift protocol and project documentation-Escalation misbehaving agents to Team leader or Supervisor

-Report and escalate technical issues through the OTRS platform ticket

-Support Team leaders-

Qualifications

-Previous experience at Bosch Mobility Services services for at least 6 Months.

-Fluency in English is required. Fluency in any other European Languages including Spanish will be a plus.

-Command of computer tools.

-Proactivity, Flexible, Goal-Oriented, Analytical Skills, Multitasking

Additional Information

Impress us with your competence, personality, and commitment, and you'll be able to set out on a new career path. It is your expertise, commitment, and experience which makes our services "Invented for life" and sparks enthusiasm in our customers.

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