Customer Representative, Spanish and English

  • Carrer de Rosselló i Porcel, 21, 08016 Barcelona, Spain
  • Full-time
  • Legal Entity: Bosch Service Solutions, S.A.U.

Company Description

Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500 associates at 28 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and logistics sectors as well as information and communication technology.

Job Description

As an in-house service provider, Bosch Service Solutions supports the Bosch Group with all central internal processes. Our multifunctional and global approach enables us to exploit synergy potential and thus improve the competitiveness of Bosch.

As a Customer Representative some of your daily responsibilities will be:
· Providing Customer Service support via E-mail, chat and telephone contact.
· Provide information to the client and answer to all claims, concerns, suggestions or queries related to the contracted service.
· Identification of needs, ability to detect opportunities to offer additional products, services and follow up.

Qualifications

Requirements:
- Candidates must be available to work full time from 16:00 to 00:00.
- Fluency in Spanish is required (C2 level, Native or equivalent)
- Fluency in English is also required. Any other languages will be a big plus.

What we offer:
· Be a part of our international network and profit from the diverse opportunities of a global employer: Training and internal growth opportunities.
· A full time job, long-term contract, direct with BOSCH Service Solutions.
- 32 paid holiday days per year.
· Employees profit from huge discounts in BOSCH products including Power Tools and Home Appliances.
· Our working environment is fun, rewarding and offers room for creativity.
- Member get Member Rewards: Recommend a friend to join our team and get cash rewards.
- Language Bonus every month.
- Engagement Committee: Enjoy from social events for employees, and day to day celebrations at the office with your colleagues.
 

Additional Information

Impress us with your competence, personality, and commitment, and you'll be able to set out on a new career path. It is your expertise, commitment, and experience which makes our services "Invented for life" and sparks enthusiasm in our customers.

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