Call Center Agent

  • Bulevardul Take Ionescu, Timișoara, Romania
  • Full-time
  • Legal Entity: Bosch Service Solutions S.R.L.

Company Description

Bosch Service Solutions, a global provider of business process outsourcing services, develops integrated and innovative service solutions. The site in Timisoara, that became part of Bosch Group in 2007, operates in two fields: Business Services and Shared Services.
Business Services: Forward-looking solution concepts for complex services: As specialists for service design with cross industry experience, we take care of business processes for our customers.
Shared Services: Intelligent service solutions from a single source: As an internal service provider, we support Bosch departments such as Finance & Accounting, Purchasing and IT tech support by pooling transactional  and administrative tasks.

Job Description

  • 1st level technical support for a global team, on a 24/7 schedule;
  •  Handles technical and user-specific questions;
  •  Handles back-office activities;
  •  The program includes night-shifts.

Qualifications

  • Excellent knowledge (oral and writ-ten) of English;
  •  Basic knowledge of MS Office Products;
  • Ability of cross-functional thinking;
  •  Customer service and solution-oriented person;
  •  Ability to work under pressure;
  •  High degree of self-motivation;
  •  Outstanding communication skills and pronounced capacity for teamwork;
  •  Ability to work on more projects at the same time.

Additional Information

Flexible benefits and services (medical services, various sports and health opportunities, transportation, personal and professional development), employee discounts, 13th salary, meal tickets, Christmas and Easter bonus .

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