Senior Officer/Assistant Manager (Customer Support Executive)

  • Ahmedabad, Ahmedabad, Gujarat, in
  • Full-time
  • Legal Entity: Bosch Ltd.

Company Description

The Bosch Group is a leading global supplier of technology and services, in the areas of automotive technology, industrial technology, consumer goods, energy and building technology. In India, the Group operates through six subsidiaries with a combined associate strength of around 26,000 and a group turnover of around Rs. 13,200 crores in 2013. In India Bosch Limited is the flagship company of the Bosch Group. Over and above a strong presence in the India Automotive services sector, Bosch in India has a vast service network that spans across 1,000 towns and cities with over 3000 service outlets. As the largest auto component supplier in the country, setting a benchmark in the sectors it operates in, the company has to its credit several laurels. We invite promising and dynamic professionals for a long-term and rewarding career with Bosch.

Job Description

Customer support measures in the assigned territory – emphasis on OE customers and their dealer network

- Warranty Administration and controls

- Joint investigations, vehicle level diagnosis related to customer complaints

- OEM / OE dealer campaign participation

- Spare parts / service units planning & management

- Product performance feedback to plants

- Responsible for Gujarat

Qualifications

- B.E/B.Tech (Mechanical / Automobile / Mechatronics)

- 3 to 5 years of  experience in After sales / customer support functions in Auto sector – vehicle /

  component industry

- Knowledge on Truck / Tractors / Passenger car vehicle systems

- Knowledge on workshop processes and billing of services

- Good Communication and Entrepreneur Skills

- Willing to travel / re-location to suit customer service needs

- Self learning mind set

- Candidates from vehicle / auto component industry

Additional Information

 3 to 5 years of  experience in After sales / customer support functions in Auto sector – vehicle /

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