Bilingual Customer Service Representative

  • 6955 Creditview Rd, Mississauga, ON L5N, Canada
  • Full-time
  • Legal Entity: ROBERT BOSCH INC.

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Description

This role will be for an approximate 1 year contract term

-Maintain excellent rapport with external and internal customers
-Respond to telephone, fax, email inquiries on price, orders, products
-Validate and accurately process orders in SAP
-Understand and implement complex pricing model
-Follow-up on order status, provide shipping information
-Provide product information from catalogues and web sites, and engage in product knowledge training
-Research and resolve issues
-Process return and credit requests; maintain paper and electronic files
-Interact with sales/logistics/finance/distribution
-Respond to inter-department requests for a bilingual resource
-Achieve departmental metrics

Qualifications

-Must be a recent grad (graduation must fall within 2017-2019) preferably from a College or University Business Program

-Bilingual English/French is required

-Positive service attitude with excellent communication and interpersonal skills

-Excellent organizational and problem solving skills

-Able to multi-task and concentrate

-Accurate keying skills and strong MS Office skills

-Experience using SAP an asset

-Prior experience in customer service in a related environment an asset, however, we are ready to train a candidate who demonstrates a positive attitude and willingness to learn
 

Additional Information

By choice, we are committed to a diverse workforce and are an equal opportunity employer. Robert Bosch welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.

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