IN_RBIN_Asst Manager/Deputy Manager_After Sales Service

  • Bangalore Sales office, Bangalore, in
  • Full-time
  • Legal Entity: Bosch Ltd.

Company Description

The Bosch Group is a leading global supplier of technology and services, in
the areas of automotive technology, industrial technology, consumer goods,
energy and building technology. In India, the Group operates through six
subsidiaries with a combined associate strength of around 26,000 and a group
turnover of around Rs. 13,200 crores in 2013. In India Bosch Limited is the
flagship company of the Bosch Group. Over and above a strong presence in
the India Automotive services sector, Bosch in India has a vast service
network that spans across 1,000 towns and cities with over 3000 service
outlets. As the largest auto component supplier in the country, setting a
benchmark in the sectors it operates in, the company has to its credit several
laurels. We invite promising and dynamic professionals for a long-term and
rewarding career with Bosch.

Job Description

 Responsible for after sales service business in Karnataka & Goa

Service Network management & support (policy design and Deployment, report collecting, audit, training, etc.)

Spare Parts business development with new ASC, ASC Lite & Users

Forecasting, Stock planning & back order monitoring (including collaboration with LOG)

Handling user complaints, queries & providing solutions

 Service marketing activities planning and execution

Warranty & reimbursement management

QMM collaboration (collecting damaged parts, filing quality complaints)

Market analysis (Competitor info collection, study new related government policy, market trend analysis)

Training of Service center technicians & Users including planning, preparation, and delivery

Implementation of after sales service specific projects

Qualifications

Bachelor of Engineering

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