We Are Bosch.

At Bosch, we shape the future by inventing high-quality technologies and services that spark 
enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding 
Bosch teams around the world. Their creativity is the key to innovation through connected living, 
mobility, or industry. 

Let’s grow together, enjoy more, and inspire each other.  Work #LikeABosch

• Reinvent yourself: At Bosch, you will evolve
• Discover new directions: At Bosch, you will find your place
• Balance your life: At Bosch, your job matches your lifestyle
• Celebrate success: At Bosch, we celebrate you
• Be yourself: At Bosch, we value values
• Shape tomorrow: At Bosch, you change lives

We're looking for a Tech Service Engineer II to join our organization in Norman, United States. In this role, you will be responsible for delivering exceptional technical support and service to our clients and internal teams. As a Tech Service Engineer, you will leverage your extensive technical expertise and customer-focused approach to resolve complex issues, mentor junior team members, and drive continuous improvement in our service delivery processes. This is an ideal opportunity for a detail-oriented professional who thrives in a fast-paced environment and is committed to maintaining the highest standards of technical excellence.

• Diagnose, troubleshoot, and resolve complex technical issues across multiple systems and infrastructure components with efficiency and accuracy with an emphasis on applications of products, investigations of post sales applications issues
• Provide expert-level technical support to clients and internal stakeholders, ensuring timely resolution and customer satisfaction
• Demonstrate expert proficiency in rooftop equipment diagnostics, maintenance, and repair with advanced refrigeration and electrical system knowledge
• Analyze system performance metrics and optimize operational efficiency to maximize uptime and minimize service disruptions
• Document technical solutions, create comprehensive knowledge base articles, and maintain detailed records of incidents and resolutions
• Manage and prioritize service tickets using Salesforce, ensuring accurate tracking and timely closure
• Collaborate with your team to implement technical solutions and coordinate with vendors as needed for specialized support and equipment procurement
• Mentor and provide guidance to junior technical staff, fostering professional development through hands-on training and knowledge sharing
• Conduct root cause analysis on recurring issues and develop preventative measures to minimize future incidents; collaborate with Quality Liaison 
• Stay current with emerging technologies and industry best practices, continuously updating your technical skill set and certifications
• Participate in on-call rotation to provide emergency technical support when required
• Ensure compliance with industry safety standards and regulatory requirements for refrigeration and electrical systems
• Prepare technical reports and performance summaries for management review to support strategic decision-making and service improvements when required

Required Skills:

• Minimum 7+ years of hands-on experience in HVAC systems and rooftop equipment installation, maintenance, and repair
• Advanced technical expertise in refrigeration systems, electrical systems, controls, and applications examination
• Demonstrated proficiency in root cause problem analysis and systematic problem resolution methodologies
• Proficiency with Salesforce CRM platform, Microsoft Office Suite, and advanced Excel skills (including pivot tables, VLOOKUP, and data analysis)
• Strong customer service orientation with excellent phone etiquette, communication skills, and customer-centric behaviors
• Comprehensive understanding of rooftop product applications, specifications, and proper installation protocols
• Experience with automation platforms, system integrations, and building management software
• Ability to diagnose and troubleshoot complex technical issues across multiple systems with efficiency and accuracy
• Strong documentation skills with the ability to create clear technical reports, knowledge base articles, and incident records

Preferred Qualifications:

• EPA Section 608 Certification or equivalent refrigeration certification
• HVAC industry certifications (NATE, HVACR, or equivalent)
• Experience with vendor management and equipment procurement processes
• Demonstrated experience mentoring and training junior technical staff
• Familiarity with preventative maintenance programs and predictive analytics
• Knowledge of industry safety standards and regulatory compliance requirements for HVAC systems
• Experience with on-call support rotation and emergency technical response

Equal Opportunity Employer, including disability / veterans 

*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date. 

Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!

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