Customer Success Manager

  • Málaga, Spain
  • Full-time

Company Description

Booksy International is an exciting “ start-up” rolling out in 30 countries worldwide, it is a new Mobile-Scheduling-Platform for the Health and Beauty Industry, the App with which it is possible to book and arrange appointments to the Hair Salon, Barber, Massage, Personal Trainer, Physiotherapist, Nail Salon, Skin Care, Make-Up, Day Spa and many more services. Anytime of time of day or night at your convenience from your own smartphone, with a few clicks, you can plan your visit and see the available time with your stylist and book at the optimum time. Books can also serve as customer database and marketing communication tool across web, mobile, facebook pages. Booksy helps serving current customers better and generate more revenue. Please take a look at the product click

Job Description

As Booksy’s Customer Success Manager you will be working with Booksy’s customers from Health and Beauty sector. You will be responsible to convert potential customers who have signed up for trial period. Once trial customers are paying your job will be to make them successful in use our booking and communication solution.

Job task

  • Sales of Booksy services to merchants from Health and Beauty sector on the targeted market

  • Presenting Booksy features, handling customer basic setup, handling first questions,

  • Managing the flow of Merchant trial downloads, welcome calls, follow ups,

  • Onboarding the Merchant to prove concept of successful trial, closing deals,taking payments, preparing workflow of Merchant bookings and customer bookings.

  • Ongoing monitoring of continued Merchant growth by way of database and customer bookings.

  • Ensuring each paying merchant is onboarded and migration complete.

  • Train customers at their location or over the phone

  • Build and maintain relation with customers by supporting customers’ into transition of their customers into new way of making bookings

  • Advise customer on further usage of the app in communication and marketing.

Ideal Candidate

  • has at least +1 years of experience in sales and/or customer support

  • Combines ability to close deals with empathy and patience

  • has supported customers using SaaS solutions or internet/mobile products

  • has strong communication skills

  • you are coachable and eager to learn

  • has great understanding and interest into internet, social media and mobile world

  • having previous experience in sales is an advantage

  • is not afraid to speak to customers over the phone or during face to face trainings

  • is familiar with customer support tool (Zendesk) and structured way of working based on KPI

What we offer

  • Continuous training and use of modern support tools and techniques (Zendesk,Intercom)

  • Working with great product that is already selling well internationally

  • Working in fast growing international company

  • Great work atmosphere

  • Future career opportunity to become Local Support Team Leader