Customer Success Manager

  • Johannesburg, South Africa
  • Full-time

Company Description

Booksy International is an exciting start-up rolling out worldwide, it is a new Mobile-Scheduling-Platform for the Health and Beauty Industry, the App with which it is possible to book and arrange appointments to the Hair Salon, Barber, Massage, Personal Trainer, Physiotherapist, Nail Salon, Skin Care, Make-Up, Day Spa and many more services. Any time of day or night at your convenience from your own smartphone, with a few clicks, you can plan your visit and see the available time with your stylist and book at the optimum time.

Job Description

As Booksy’s Customer Success Manager you will be working with Booksy’s customers from Health and Beauty sector. You will be responsible to onboard newly signed customers (Merchants). You will be training users, answering their questions and needs. Your ultimate goal is to ensure that merchants are using Booksy solution and present it to their customers.

Job task

  • Answer customer questions (phone, chat: intercom, email)

  • Train customers over the phone and in person at customer premises 

  • Presenting Booksy features, handling customer basic setup, objections and queries.

  • Build and maintain relation with customers by supporting customers’ into transition of their customers into new way of making bookings

  • Advise customer on further usage of the app in communication and marketing

  • Cooperate with the sales team to deliver the best customer experience

Qualifications

Previous experience:

  • Having previous experience in customer support is a great advantage

  • Having previous experience in sales or health and beauty sector is an advantage but not a must

Ideal Candidate:

  • Loves technology, is a keen media player and follower

  • Has strong communication skills

  • Is coachable and eager to learn

  • Has great understanding and interest of the internet, social media and mobile world

Additional Information

What we offer:

  • Continuous training 
  • Use of modern support tools and techniques (Zendesk, Intercom, Pipedrive CRM) 
  • Working with great product that is already selling well internationally 
  • Working in fast growing international company
  • Great work atmosphere
  • Future career opportunity to become Local Support Team Leader 

Go to Instagram @booksy see what is happening with this product worldwide.

This offer is a chance for all who want to join an exciting company to demonstrate and sell a state of the art booking application. Every sales person's dream is to have a product that gives you the edge on the competition. Booksy is the industry’s only application that has a simple and intuitive way to streamline the booking management process in an appointment-based business.

Please visit: www.booksy.net

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