Customer Care Specialist

  • 1230 Macklind Ave, St. Louis, MO 63110, USA
  • Full-time

Company Description

Booksource is the premier trade book distributor to K-12 school classrooms across the country. We work with hundreds of publishers representing more than 30,000 book titles to sell and distribute authentic literature to educators who use real books, called trade books (versus textbooks), to teach reading, writing and other subjects. These are the books kids actually want to read! Our mission is to make it easy for educators to purchase, organize, and incorporate classroom libraries into their schools in the hopes that every school in America will have classroom libraries.

Booksource has built a reputation for quality service to our customers while supporting our employees. We believe strongly that the key to success is people, and every one of our employees is a valuable asset to our team. We consider our culture and values to be benefits. We also offer traditional benefits, but it's our "bonus" benefits that speak directly to our culture of being a family-friendly workplace.

Job Description

Objective

The Customer Care Specialist is charged with providing an exceptional customer experience, internally and externally. In this role you are responsible for maintaining customer data, entering orders, and all aspects of supporting and building customer relationships.  The goal being to proactively improve customer touch points by offering solutions that exceed customer expectations.

Your Contribution to the Team Includes

  • Accurately process education orders and monitor their statuses through completion, the volume of these orders fluctuate throughout the year 
  • Maintain customer files to ensure correctness and reduce duplications 
  • Use tools and resources available to anticipate customer needs and provide personal, custom, thoughtful, and relevant service at all times
  • Answer all customer questions and correspondence as quickly and completely as possible (Anticipating and acting on the needs and follow up questions of customers to provide a remarkable experience)
  • Proactively reach out to our customers to gauge their satisfaction and assess their needs
  • Partner with all departments internally to increase inter-department cooperation and communication to continually improve the customer experience
  • Continually develop working knowledge of other departments internally (through continuous cross training) to better support and enhance the customer experience

Qualifications

  • Ability to efficiently navigate through Accuterm and process order entries
  • Prior customer service experience (1+ years)
  • Strong working knowledge of MS Office (Word, Excel, PowerPoint) and Outlook
  • Excellent attention to detail and follow through
  • Ability to prioritize tasks according to importance and urgency while maintaining a calm, focused attitude
  • Ability to work as part of a team
  • Exceptional phone etiquette and communication skills
  • Experience with web-based applications
  • HS Diploma or GED preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

This role is NOT remote, it is located in St. Louis, MO.