Bondstein is an IOT (Internet of Things) company where we design and fabricate smart devices enabled with sensors. Our vision is to empower connectivity by using IOT in the era of industry revolution 4.0. We are specialized in security and tracking operations. We have launched a connected car solution in Bangladesh, Nepal & Kuwait market.

We mostly serve enterprise customers. We have experience in working with entities like Robi, Telenor, World Bank and Government of Bangladesh in providing mid-scale IOT R&D projects and taking them to commercial launch. Bondstein is the only company who has successfully implemented a technology to stop question leak in national exams of Bangladesh. We also provide customized IOT solutions to telecom infrastructure management companies.

Our business model is mostly a PAAS (platform as a service) approach. All our solutions are powered by our own IOT cloud. Bondstein is the best IOT Company in the Asia Pacific Region awarded by APICTA. We have also been awarded as one of the top 100 startups by Echelon Singapore. We have won the National ICT Awards by the ICT Ministry & BASIS.

Know more about the company from : https://rb.gy/y932ul 

Bondstein Technologies Ltd. is an emerging IT-enabled manufacturing company currently concentrated on Vehicle Tracking System (VTS) in Bangladesh. For being the best in the service-oriented business module, we are enabling a 24/7 customer support center for 100% customer query assurance over the phone and social media channels. We are looking for goal-driven personalities who are smart enough to handle queries and grievances as well as push themselves an extra mile to sell the products and values to the respected customers.

• Bachelor degree in any discipline
• From any reputed university with proficient communication skills both in English and Bangla.
• Skills Required: Telecommunication Service

• Age at least 24 years
• Only males are allowed to apply.
• Proven experience as telesales /call center representative
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Graduate from any reputed university.
• Candidate must have a solid understanding of technology/digital products
• Candidate must be handy in terms of using computer
• We prefer candidates who are willing to hustle to serve customers and get problems sorted out managing multiple stakeholders

Experience Requirements

• At least 1 year(s)
• The applicants should have experience in the following area(s): Call center training, Customer Support through Phone

Job Responsibilities

• Giving accurate feedback of queries over the phone or social media's
• Answer questions about products or the company
• Ask questions to understand customer requirements
• Enter and update customer information in the database
• Handle grievances to preserve the company's reputation
• Keep records of calls and sales and note useful information
• Contact potential or existing customers to inform them about a product or service using scripts facilitate future sales

Package

• Industry-standard competitive package (12+1) ranging between 169,000-195,000 BDT / Per Annum
• Mobile, transport, and other official expenses covered
• Full health benefits & insurance
• Half subsidized lunch
• Flexible work environment
• All other benefits as per policy