Customer Experience Team Lead (Houston, TX or Memphis, TN)

  • Full-time
  • Job Posting Date: 29-Nov-2023
  • Department: Customer Service

Company Description

For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future – we look forward to hearing them!   

Job Description

The Customer Experience Team Leader is responsible for the supervision of their local Customer Experience Reps; production scheduling, customer order & inventory management. The Customer Experience Team Leader is responsible for ensuring his/her team provides effective customer & internal communication. The Customer Experience Team Leader ensures that customer requirements are met and that customers are extremely satisfied with the services provided at Metal Coaters. 

  • Supervise the local Customer Experience team to include managing performance, workload, ensuring proper training and compliance with BCP processes and procedures
  • Communicate with customers, team members, operations, and sales to assist in solving problems and achieving company goals
  • Owner of the production schedule planning process including daily changes as needed due to throughput issues and/or unplanned outages & lack of expected materials (metal and/or paint), weekly revisions due planned outages and new forecasted volume. 
  • Communicate schedule priorities to operations team, external sales and customers
  • Process RMAs, claims, credits and assists with resolution of claims/credit.
  • Maintain customer contact information for quarterly customer surveys
  • Assists the Quality and Environmental Systems Manager with settlement of customer complaints and in new product development



  • A minimum 2 years of experience or related work experience is required
  • Previous supervisory experience


  • Bachelor’s degree
  • Experience with metal, paint and coil coating 

Additional Information

The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job.  It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job.  Associates may be required to perform other duties as assigned.  Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope.  To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement. 

EEO Employer/M/F/Disabled/Protected Veteran

BlueScope is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability. 



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